(hover for more info)
USEFUL STUFFIT Skeptic ShopSupport the IT Skeptic: merchandise and recommended books By the IT Skeptic Working in IT Our career, our profession: "I struggled to find any one who could give me IT career advice. This book does it and has helped motivate me." Digital or print versions
There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
What the IT Skeptic is reading...Brilliant mind-candy, with soem insights too: Other things the IT Skeptic is up toIt may be egotistical to think anybody cares, but for those of you visiting this site while at work, here are some links for your idle curiousity:
|
 Skep's Pick: The IT Skeptic Awards for 2008 This link is here because...(hover) Application Management
BOKKE submitted by aroos
 on Sat, 2008-03-15 08:03. [nid:513] Application Management process is fully described under the organization but it is not mentioned as a process.
Bookmark this post with:  Buy your books here to support this blog: |
Recent commentsIt should be noted that Van Visitor Shifting emphasis JamesFinister Perhaps, but.... DavidT Strange gods JamesFinister Matrix JamesFinister Adages galore.... ianclayton Processes trapped within a lifecycle? ianclayton Translations of ITSM books Kirstie Magowan abandonment of authenticity skeptic A strange "learning" economy RABotha Uber Framework ianclayton So who is paying? JamesFinister hundreds of thousands skeptic The thing is that the Visitor More details on IT-CMF skeptic Certification not training JamesFinister Money spinning RABotha Sunny South Africa :) RABotha awwwww riCh chestMat I regard dumps as cheating skeptic IT-CMF announced yet again skeptic Thanks Ian Rodrigo Flores Great points... kengon Which might be a bit of a shock.... JamesFinister Lowest Possible Bar... kengon Oh no there isn't! JamesFinister YAFBOK skeptic Not seen as needed Here? JamesFinister Errrr? kengon ISO38500 is deceptive skeptic To know it is to love it JamesFinister There are at least two fans! kengon Davos calls the recovery fragile skeptic ITIL AbdulKariym Al-Husaam, PhD. climbing the corporate ladder skeptic reach the million skeptic only so much skeptic good thread! MySvcMon Need ITIL Version 3?Buy it here and support the IT Skeptic
Ask the ITIL® Wizard
Go to Wizard Wisdom for the best ITIL advice on the Web. NavigationSocial networking links
The monthly newsletter of the IT Skeptic: all the news on ITIL, CMDB and other IT topics that is fit to print... and then some! Subscribe here. Privacy respected. No registration required. DisclosureThe IT Skeptic receives or has received revenue from the following organisations (amongst others not relevant to this blog):
I don't get paid to say nice things and I don't get paid to review anything. You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over. |
Blog
Got a tricky question about ITIL?
Made in New Zealand 
Comments
clarify "under the organization "?
Can you clarify "under the organization "?
See Chapters 6.5.3 - 5
In chapter 6 Organizing for Service Operation, p 129 to 134 there is a good description of Application Management Process. Nothing wrong with that but why not list it in the processes?
Applications Management
In ITIL v3, Applications Management is defined as a Function (i.e functional unit of an organisation), not as a process. The Applications Management function (unit) will use all/most of the defined processes to deliver its responsibilities
"process" means you are in the ITIL club
I agree that App Mgmt is defined as a "function" not a "process" by ITIL, but in every respect it looks very like the ITIL processes: roles, responsibilities, objectives, a cycle of phases, activities, organisational structure, metrics.
So can we then infer that "process" means you are in the ITIL club and "function" means you are not?
In ITIL V2 there were 6 processes in Application Management
In fact, application management in V2 was not one process but six. The processes were Requirements, Desing, Build, Deploy, Operate and Optmise. The App Mgmt book was not very good but it had one useful section, which was this process part. Now it has been more or less copied to V3 but as a function.