The madness mounts. When will the CMDB reality check come?
Dennis Deane, head of program management in Europe for Scottsdale, Ariz.-based delivery company DHL...
"In order to really implement a good CMDB, the team has to get granular with the information," Deane says. This translates into working with individual CIs and entering them manually into the database. "Every laptop and registration number has to get into the program somehow."
That means a team is dedicated to working on the CMDB -- entering data piece by piece and laying the foundation that the program will run on.
A dedicated team? How did they find ROI for that?