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There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
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 Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover) ITIL V3 Service Lifecycle
The lifecycle extension of ITIL version 3 is orthogonal to process - it is a new dimension. Your lifecycle processes may need change: how you do what the service lifecycle does. Just as ITIL v2 changed the way you do service management, ITIL v3 will change the way you do service lifecycle.
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