ITIL V3 Service Lifecycle

Book page submitted by skeptic

on Fri, 2008-04-04 10:22. [nid:537]

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The lifecycle extension of ITIL version 3 is orthogonal to process - it is a new dimension.

Your lifecycle processes may need change: how you do what the service lifecycle does. Just as ITIL v2 changed the way you do service management, ITIL v3 will change the way you do service lifecycle.

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It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include:

Sensible Service Management Series for SMEs

A webinar on How to Keep Your IT Career Secure - if you missed it you can view the archived recording here

A white paper on the state of ITIL

Tipu, a new approach to service improvement

A new book, Basic Service Management

Topics

APMG blog certification classic Skeptic CMDB Crap Factoid ITIL ITSM itSMF OGC V3 vendors

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