ITIL business case: find the money
There is much discussion of which processes to start with in ITIL, or what order to do them in, or whether to do them at all, or how to decide. If the decision on which processes to reengineer is driven by a business case then the right ones will be chosen: those where ITIL will yield a return to the business.
FTM: Find The Money.
In IT, decisions are often not driven by business case, so that investment is sunk into projects which return unknown benefit because some manager thinks (or has been convinced) it is a good idea. For too long we have made many decisions in IT based on whether something will be "better" (faster, more flexible, more space, cooler) without addressing the basic issue: does it give the business what the business wants right now? Can a compelling case be made to convince the business? If you are part of a business then you should run like a business and that means having a business case.
Of course the consequences of inappropriate spending are less severe in the public service – the government stays in business. One hopes they would still build a case for every project, based instead on how it delivers budget and/or policy compliance, but still focused on whether the outcome justifies the investment and contributes to overall strategy and plans.
A business case should be a reasoned and structured document, with supporting evidence and references, that justifies a project on either financial or strategic grounds in terms of the overall strategy and plans of the business, and which has been reviewed and approved by sufficiently senior management.
In the commercial world, a business case justifies its project in money terms. Deliver the money and the project is unlikely to be declined. It is amazing how many arguments lose sight of this simple principle.
In the public sector things are much more complex. All the political factors come into play more strongly (we will discuss these in future posts).
This is an extract from an ITSMWatch article by the IT Skeptic ITIL Business Case 101.