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USEFUL STUFFBookmark this siteIT Skeptic ShopSupport the IT Skeptic: merchandise and recommended books By the IT Skeptic Owning ITIL® a skeptical guide for decision makers British Computer Society: "10 out of 10 ... a gem of a book"  Working in IT Our career, our profession: "I struggled to find any one who could give me IT career advice. This book does it and has helped motivate me." Digital or print versions
There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
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 Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover) ITIL business cases
This series of posts looks at the basics of business cases, then how to apply those basics to building a business case for ITIL.
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ITIL business cases
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