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Rob England is the IT Skeptic
Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Some time next year the IT Skeptic will do a full list of ITIL compliance criteria, but for now check out this article for some ITIL questions to make your prospective vendor squirm
"ITIL Compliance" is a big BIG no no for me. I despise the word. All throughout the Foundations courses I deliver I'm constantly pulling out my soapbox and talking about how it doesn't exist. A loyal listener to my ITIL podcast pointed me to your recent article. I couldn't WAIT to turn it into a podcast. (Hope you don't mind). Just wanted to drop you a note to let you know that I love your work and I'm constantly referencing this site (amongst others) when giving my ITIL Foundations courses. Even though ITIL is my fave framework I'm always open to differing viewpoints. Your questions that you raise in your ITSM watch article are PERFECT. I'm sorry but I'm going to use them over and over and over again and continue to direct folks here. ;-)
Keep up the skeptic work!
Thankyou for your kind words. Actually I do mind: permission is in fact required to reproduce materials (see the page footer). You are a commercial operation, and I don't think it is appropriate for a commercial consultancy to be reproducing my material without permission, even if the podcast itself is free.
For anyone reading please contact me before using material (other than short quotes of course) whether for commericial purposes or otherwise.
Meet the IT Skeptic
Contact me to meet up
Speaking at DevOps Enterprise Summit UK (#DOES17) in London on June 5-6
Speaking at the itSMFnz conference in Wellington on June 12-14
Attending DevOps Enterprise Summit USA (#DOES17) in San Francisco on November 13-15
What does DevOps mean to Ops?
The IT Skeptic on DevOpsTV at DOES16 San Francisco with the awesome Damon Edwards
Read the IT Skeptic
A white paper on my Standard+Case model
Recently, Gene Kim and I interviewed each other about DevOps.
Gene interviewed me , and...
I interviewed Gene
I have been producing lately:
- Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
- Slow IT and Meet In The Middle
- Multi-Speed IT Capability
- The IT Renaissance, the movement that generates DevOps, BYOD, Shadow IT, and other phenomena ... this year's Big Idea.
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