OGC publish a useless Lifecycle Process Model for ITIL V3
The process 'model' is offered as a diagram on the OGC website, devoid of any definitions, commentary or explanation that I can find.
There is no explanation of how to read it, how it came about, what the context is, what compromises were made, what possible confusions to beware of... Nada. Nix. Just a pretty picture in V3 pastel purple.
I'm a graphical person rather than a narrative person. I find diagrams immensely useful, but only with some explanation as to what the author meant. I like the flow of this diagram back and forward across the five books, but I am left more mystified than enlightened as I read it.
The diagram does use hyperlinks, but instead of being to the open free glossary, these links are to the closed, paid-subscription online books.
The diagram is not done to any recognisable process diagramming standard, so how one interprets the shapes and arrows is left entirely up to the reader without explanation. The IT Swami predicts we will soon get into the territory of pundit interpretation.
"When a process input is an outlined arrow it differs from an unoutlined arrow ..."
"What Nostradamus meant by 'from the skies shall come an alarming powerful king' was..."
"When he says 'Blessed are the cheesemakers' it refers to any manufacturers of dairy products..."
There are 25 boxes with the cut-off corner, which often means a process. So are there 25 recognised processes? But some boxes have lots of stuff in them. How is this to be interpreted? i.e. what does it mean when stuff is all parcelled up in one box? Surely "Validation and Testing" and "Knowledge" are not the same process?
What are the weirdly floating texts like "Service Level Package", "Service Design Package" and "Early Life Support"? Are these the output products of some process and if so which one?
The picture gets darker towards the middle then lighter again at the bottom. What does this mean? that Service Transition is the most important book? or just the most opaque? Surely that honour goes to Service Strategy?
Thanks a bunch OGC. This diagram should generate rich pickings for bloggers, conference speakers and consultants alike for a long time to come.