The people who determine the future of ITIL training, qualifications and certification
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Now that OGC have outsourced ITIL certification and trainer accreditation to APMG, a private for-profit company, let us look at the people who influence the shape of ITIL V3's slowly emerging qualifications system.
The governing body advising APMG, the "senior examiners", is mostly made up of the biggest vendors. Check out the names:
- HP x 2
- Pink Elephant
- Fox IT
- IBM (ex Guillemont Rock)
- Aspect Group
- Gartner (ex Carnegie Mellon)
- Det Norske Veritas
- Wardown Consulting
- UBS Investment Bank
The foxes aren't just in the henhouse. They are managing it and designing the new henhouse.
And equally interesting is the country mix:
- Singapore / Australia
- Hong Kong
- India?? (I can't see anything in this person's LinkedIn profile that suggests India for any reason but - one assumes - country of birth)
So if you are a software, consulting or training vendor from North America or the UK you'd be feeling pretty good that your interests are well represented in shaping the direction of ITIL qualifications.
Perhaps that is why the shape of things suits the training vendors so nicely: large class numbers, only one instructor required, five days of content wedged into a more saleable three-day format, exam on the third day to get them out the door (why would they need to absorb what they have learnt?), multiple choice format even for the higher-level exams...
I don't see much emphasis on the importance of principles of adult learning, quality of practitioners, value of the training product delivered, or perception of the ITIL industry (unless "rapacious" is a perception we aspire to).