Feedback on the ITIL V3 manager's bridge exam
The ITIL V3 examinations are seriously flawed. "Subjective" and "multi-choice" don't go together.
Private correspondence from someone who just did the ITIL V3 manager's bridge (or is that "Expert's bridge"?):
It was 20 'complex' multiple choice questions meaning that they give you a nice long scenario to read and you then have to choose from four answers all of which are very similar. The killer is that more than one answer could be right and they ask you for the 'best' answer. The downside of this of course is that with multiple choice you get no chance to explain your thinking so you are either right or wrong depending on their definition of 'best'.
Exactly aligns with what we are saying about the ITIL V3 Intermediate exams.
The marking scheme is (for multi-choice) bizarre in the extreme. When will APMG and the ITIL Qualifications Board grasp the seemingly obvious concept that "subjective" and "multi-choice" don't go together? The day there is no financial advantage to the examination industry in having it that way I guess.