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USEFUL STUFFBy the IT Skeptic Owning ITIL® a skeptical guide for decision makers Essential reading for everyone planning, proposing, owning or approving ITIL projects The Worst of the IT Skeptic : all the good stuff from three years of this blog There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Also out now, a new book The IT Skeptic Looks at CMDB What the IT Skeptic is reading...
The new PMBOKFourth Edition (December 31, 2008): Favourite BooksTell us about your favourite ITSM books, in print or not, obscure or well known... Social networking links |
Skep's Pick: ITIL 101 for software vendors This link is here because...(hover) If IT ain't broke don't fix it - The IT Skeptic
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 on Tue, 2006-12-05 03:10. [nid:76] in
A podcast of the original article from the IT Skeptic: If IT ain't broke don't fix it Perhaps the saddest sight in the ITIL world is organisations that adopt ITIL processes when the old ones were working OK. Don’t tell me it doesn’t happen.
IT operations is a domain that tends to attract perfectionists. Damn good thing too when sites are aiming for three-, four- or five-nines [99.999% availability]. The unfortunate aspect of perfectionists is that they can’t leave well enough alone, especially when a fad like ITIL sweeps through, or they get indoctrinated into a cult like ITIL. 
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Other things the IT Skeptic is up toIt may be egotistical to think anybody cares, but for those of you visiting this site while at work, here are some links for your idle curiousity:
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