To all you ITIL zealots, and confounding vendors, and obfuscating analysts: Merry Christmas from the IT Skeptic
To all the people who give us ITIL, who build a professional body around ITSM, who make us tools to get the job done, who reflect and predict on the industry: to all those who get the sharp edge of the IT Skeptic's criticism, sarcasm and of course skepticism, I just want to say: Thankyou and Merry Christmas.
Thankyou? Yes thankyou. Thankyou because ITIL is useful and changing IT operations. Thankyou because OGC work hard to build something good. Thankyou because the itSMF has built professionalism and carried ITIL to the world. Thankyou because the tools do make life easier(and making software is a tough gig - I know). And thankyou because so few of us have time to step back and reflect on the big picture.
If my needling ever gave you cause to think "Oh why bother?", then I'm sorry. Please don't give up. The world needs your efforts, and most of you are doing a great job.
Of course it could always be better, and this gadfly will be back in 2007 to suggest how :-)
from the IT Skeptic