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Skep's Pick: ITIL 101 for software vendors This link is here because...(hover)

Is ITIL dead in the water? - The IT Skeptic

Audio submitted by skeptic

on Fri, 2007-02-02 09:23. [nid:95]

Artist: The IT Skeptic
Title: Is ITIL dead in the water?
Album: ITIL
Track: 9
Genre: Speech
Year: 2007
Length: 4:10 minutes (3.82 MB)
Format: Mono 22kHz 128Kbps (CBR)

A podcast of the original article from the IT Skeptic: Is ITIL Dead in the Water?
In five years time most organisations will consider ISO/IEC 20000 certification as a normal part of operating: a minimum benchmark. The horse has bolted with ISO/IEC 20000: the world sees it as “the ITIL standard” but OGC and itSMF have zero control of it.