OGC revising ITIL again
Just when I asked whether there was any change to ITIL V3 books, out comes Project requirements for an update to the ITIL® core publications. OGC say "scope of change is gradual and not too extensive." We've heard that before.
The Issue Log contains 312 issues relating to the five core ITIL publications and the ITIL glossary...
The core guidance will be updated in response to issues raised via the Change Control Log and from criticism of inconsistencies
in both the content and structure of the five titles...
Additionally, user feedback and feedback from the training community indicate that the Service Strategy publication is difficult to understand. The text needs to be made more accessible by using simpler language, so that all the concepts remain the same but are explained in a clearer manner. The readability is to be improved by a technical edit that will involve rewording but not necessarily rewriting the whole text [down to a high-school reading age I presume]...
Roles need to be made consistent across the books, ensuring that the activities apply only to one role...
Restructure the guidance to ensure that all five publications are organized in the same way:
–– Ensure that each process has goals, purpose and objectives
–– Look at how the processes are dealt with, and ensure a common treatment for all
–– Ensure that the books are aligned, where relevant, with guidance in MSP™, M_o_R®, PRINCE2® and P3O®.
–– Ensure that the explanations in the text align with those in the glossary
–– Update to the glossary to take account of the comments made in the Change Control Log
–– Examine the definition and usage of the roles of Product Manager and Service Owner
–– Ensure that service catalogue manager appears within Service Operation
Quality criteria for this update dictate that the content must:
• Be written in plain English and idiom-free
• Be free from inconsistencies across all five titles, and therefore beneficial to the end user and the training community
• Benefit from the simplification of all existing concepts where appropriate
So what do you think? Sound like "gradual and not too extensive"?
Don't get me wrong - I'm all for the revision. I bet TSO are all for it too with all the folks like me who will refresh their books. There will be less jubilation amongst training organisations who are yet to see ROI fromn the last time they updated their training materials, and all the third party publishers like VHP who will need to update their own ITIL books.
I just wish OGC would properly communicate the significance of these changes to the community so we can prepare, instead of trying to pass them off as trivial.
I also wish they'd forecast a timeframe for this so we can all make some plans. They do own PRINCE2 after all.
Read more about this "Refresh Refresh", the ITIL V3 Update, here
Thanks to Ian Clayton and ServiceSphere for both pointing this news out to me. There seems to be no RSS feed from OGC??? (they really gotta enter the 21st Century) and I either didn't get or missed any email. [Minutes after I posted this, OGC announced it on Twitter]