Owning ITIL® recommendations

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on Mon, 2009-04-06 09:31. [nid:1419]

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There are 104 numbered recommendations in the book Owning ITIL® and they are here (pdf)

For readers of the book who wish to discuss or question or improve any recommendations, or propose any new ones, please leave a comment below - treat it as a single forum thread.

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It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include:

Sensible Service Management Series for SMEs

A webinar on How to Keep Your IT Career Secure - if you missed it you can view the archived recording here

A white paper on the state of ITIL

Tipu, a new approach to service improvement

A new book, Basic Service Management

Topics

APMG blog certification classic Skeptic CMDB Crap Factoid ITIL ITSM itSMF OGC V3 vendors

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Disclosure

The IT Skeptic receives or has received revenue (mostly small amounts) from the following organisations relevant to this blog:

Amazon & CreateSpace
APMG
BCS
bITa NL
CA Pacific
Citrix Online
Delta Software (local partner for Infra)
Google
various itSMF local chapters
Lulu
Pink Elephant
SDI
Van Haren Publishing
YouDo (Beetil)
Zoho (ManageEngine)

I don't get paid to say nice things and I don't get paid to review anything.

You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.

"The IT Skeptic™", "The Skeptical Informer™", "The IT Swami™", "Chokey the Chimp™" and "BOKKED™" are trademarks of Two Hills Ltd.
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Cabinet Office in the United Kingdom and other countries. Last year it wasn’t, it was a trademark of the Office of Government Commerce. But OGC is gone. ITIL® is registered in the U.S. Patent and Trademark Office.
ITIL Live™ is a trademark of TSO, The Stationery Office.
prISM® is a registered trademark of itSMF International Inc.
COBIT® is a Registered Trade Mark of the Information Systems Audit and Control Association and the IT Governance Institute.
Microsoft® is a Registered Trade Mark of Microsoft Corp. in the United States and/or other countries.
PRINCE2® is a Registered Trade Mark of the UK Cabinet Office in the United Kingdom and other countries
Management of Portfolios™ and MoP™ are Trade Marks of the UK Cabinet Office in the United Kingdom and other countries
USMBOK™ is a trademarks of the SM101.
CMM® and CMMI® are Registered Trade Marks of Carnegie Mellon University.
ISO® is a Registered Trade Mark of the International Organisation for Standardisation.

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