Owning ITIL®

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on Fri, 2008-08-22 09:32. [nid:1083]

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Owning ITIL

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Owning ITIL® is a book by the IT Skeptic.

This page is a homepage for readers of the book to share discussion of it (by commenting below), and to get additions, updates and corrections.

Resources for readers:

here are the checklists from the book. Please provide any feedback on these so we can refine and add to them
likewise the recommendations from the book - please discuss and improve.
A LinkedIn group to discuss Owning ITIL
a diagram relating Owning ITIL's catalogue structure to ITIL’s Service Portfolio Management
ABC Cafeterias Too many software vendors stretch the facts when claiming ITIL support
Crap Factoids and Chokey the Chimp
ITIL Version 3 Service Strategy: An Early Review
On-Demand CMDB: an idea from the IT Skeptic
For an extended discussion of CMDB see the IT Skeptic's book on CMDB
ITIL project horror stories
Sample Service Catalogue documents
How to assemble all the ITSM reference library you need for $211
some debate over the book

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Meet the IT Skeptic in person:

PINK12
Pink Elephant
Las Vegas, USA, February 19-22

Topics

APMG blog certification classic Skeptic CMDB Crap Factoid ITIL ITSM itSMF OGC V3 vendors

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Disclosure

The IT Skeptic receives or has received revenue (mostly small amounts) from the following organisations relevant to this blog:

Amazon & CreateSpace
APMG
BCS
bITa NL
CA Pacific
Citrix Online
Delta Software (local partner for Infra)
Google
various itSMF local chapters
Lulu
Pink Elephant
SDI
Van Haren Publishing
YouDo (Beetil)
Zoho (ManageEngine)

I don't get paid to say nice things and I don't get paid to review anything.

You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.

"The IT Skeptic™", "The Skeptical Informer™", "The IT Swami™", "Chokey the Chimp™" and "BOKKED™" are trademarks of Two Hills Ltd.
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Cabinet Office in the United Kingdom and other countries. Last year it wasn’t, it was a trademark of the Office of Government Commerce. But OGC is gone. ITIL® is registered in the U.S. Patent and Trademark Office.
ITIL Live™ is a trademark of TSO, The Stationery Office.
prISM® is a registered trademark of itSMF International Inc.
COBIT® is a Registered Trade Mark of the Information Systems Audit and Control Association and the IT Governance Institute.
Microsoft® is a Registered Trade Mark of Microsoft Corp. in the United States and/or other countries.
PRINCE2® is a Registered Trade Mark of the UK Cabinet Office in the United Kingdom and other countries
Management of Portfolios™ and MoP™ are Trade Marks of the UK Cabinet Office in the United Kingdom and other countries
USMBOK™ is a trademarks of the SM101.
CMM® and CMMI® are Registered Trade Marks of Carnegie Mellon University.
ISO® is a Registered Trade Mark of the International Organisation for Standardisation.

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