Pass the ITIL V3 Foundation exam in six easy and (almost) free steps

Submitted by skeptic on Sat, 2009-09-05 05:42
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If you know something about IT operations (not just development) and your IQ is in triple figures then passing the ITIL V3 Foundation exam should be no big deal and no big investment. (If in doubt, read the testimonials in the comments below). Follow these six nine eight steps:
[updated 16/6/2012 ]

NEWSFLASH: A reader pointed out that the process I advised below may have been entirely blown away by an offering from ThoughtRock. For $160$185? at ThoughtRock you get:
  • Accredited ITIL® Course Training
  • Exam Study Notes
  • Practice Exam
  • Test-Taking Tips
  • Exam fee and exam
  • Membership To Online ITSM Community Thought Rock

NEWSFLASH: NEWSFLASH: And MountainView are reportedly $149!!!

So why not just go with MountainView or ThoughtRock, since they are essentially offering the entire package for the same price that you will end up paying anyway for the exam? less in fact! $160 is pretty competitive!

Note: I don't get any payment from MountainView or ThoughtRock. I've met ThoughtRock at conferences but I wouldn't say I know them well. In fact I missed this obvious point for a long time. I can't see a catch, and most folk say good things about the course. I don't normally promote commercial offerings unless they radically change the game: this one seems to. Feel free to comment below about your experiences.

If you don't want to go with MountainView or ThoughtRock then here's what I advise:

  1. Read itSMF's An Introductory Overview of ITIL® V3. Free.
  2. You might like to read the ITIL V3 Foundation syllabusthe ITIL 2011 Foundation syllabus. Free.
  3. Then read Taruu's study guide. Free. [update: sadly no longer available - see note below]
  4. If you like learning by video, watch these YouTube videos from Charles Sturt University. Free.
  5. Read our brief guide on how to pass multi-choice exams. Free.
  6. Do as many of these practice exams as you can stand. Free.
  7. If you need to look something up, use Google Books to refer to the core ITIL books. Free. [You can't do that with the ITIL 2011 books: OGC/TSO have shut off the feature on Google Books. But you can still learn plenty from the V3 books]
  8. If you need more, buy Passing Your ITIL Foundation Exam - The Official Study Aid (updated to 2011 but not on Amazon as at 1st March 2012) - not free of course, but not too expensive: $36+sh on Amazon (some sellers have it for $29 - hope this is not the old edition) or this book from Van Haren: Passing the ITIL Foundation Exam: 2011 Edition for $49, or $16 on Kindle!
  9. Sit the exam at home or at a testing centre: here's how. Not free - a couple of hundred dollars depending on where you are in the world. OK we lied about the free but there is no way to get around paying for this step, sorry.

Note re Taruu study guide: the copyright owners of this document have withdrawn it from free distribution. Yes I know if you trawl around in the detritus of the web you can find copies of it. None of these are authorised copies. Ergo, they are pirated. This website gives due respect to intellectual property rights. So FFS please stop posting links here to the copies.

What about ITIL 2011?

I have a hunch the syllabus has changed less than the books have. I'm awaiting comment on that.

Anyway, most study materials will still be good enough. When i have time I'll update the sample exam list with 2011 exams, but the 2007 exams still make good practice materials. none(???) of the 2007 questions will be wrong in 2011.

There's one official sample 2011 exam here
here's a 20 min video on ITIL 2011
here are four summaries of the changes in ITIL 2011 from ITSM Portal

Quote from the comments below:

took my exam this morning, new 2011 exam and passed. I bought the book(2009), made notes and did all the exams from the links at least twice


If you fail

There is a high probability you will pass, but if you fail, we accept no liability sorry. If you really want the certification (or you just don't believe us about doing it without training), the next step might be to do one of the online traning courses such as those from ITSMSolutions or ITIL Training Zone or Taruu (or countless others). Or for a cheaper option the Art of Service book-and-training for ITIL 2011 seems to sell a lot on Amazon (and I hear good comments about it). It's a buyer's market out there right now - shop around.

If you want a comprehensive reference book of all the content in ITIL's five core books, buy Foundations of IT Service Management Based on ITIL V3. Not free but much less than the ITIL books. Not updated to 2011 yet, sorry. $53+sh second-hand on Amazon.

If your boss is paying, you'll want the complete set of the actual ITIL books: ITIL Lifecycle Suite 2011 Edition.


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P.S. for those ITIL training vendors who are losing revenue to the online training providers, and those online providers who are losing revenue to the realisation that NO training is needed to pass ITIL V3 Foundation, I have this to say: The ITIL training industry, in the guise of the ITIL Qualifications Board, made a conscious decision to increase the marketability and decrease the cost of dnielivery by dumbing down the ITIL V3 Foundation syllabus to the point where it came to this. "As ye sow so shall ye reap".

If you wanted to maintain your stranglehold on training, you should have pumped it up into a one-week course with compulsory laboratory exercises and simulations (go back to your precious Blooms and understand the distinction between knowledge and skills), and a hard exam.

The way to save yourselves now is to convince the market that Foundation is a worthless sheep-dip and the real value comes with Intermediate and Expert. If you are smart you are already planning this.

Published in The Skeptical Informer, September 2009, Volume 3, No. 7


Published in The Skeptical Informer, August 2010, Volume 4, No. 3


Comments

Submitted by visitor (not verified) on Mon, 2009-09-07 08:02.

itil v3 training and some

Hi Skep,
Thanks for the info. I am a contractor who refuses to pay £400 for a training course. The Charles Sturt videos are really good. I'll let you know how I get on with the exam.

On a more general note training seems to have dropped in quality over the years yet is still expensive. When I was a permanent member of staff I always saw training as a bit of a jolly. Now I'm contracting I have to stay focussed and can't afford the time off or paying for a poor quality course!

Rgds Rob.

Submitted by Visitor (not verified) on Wed, 2009-09-30 16:23.

Passed the Foundation

Hi Skep,

Just passed the foundation without paying for training.
Steps taken.
1. Print out the syllabus.
2. Do all the Charles Sturtt videos on youtube.
3. Do the taruu online exam.
4. Buy a copy of passing the ITIL Foundation exam. Read it and do all the example questions and exam.
5. Take the exam. £100 at Pearson Vue with one of the unfriendliest receptionists I have ever met.
6. Hey Presto a pass!

Thanks for the info.
Rgds Rob.

Submitted by Visitor (not verified) on Sat, 2009-10-03 11:00.

Silly course. I did it

Silly course. I did it because I was forced to. Will never use it. 96% any good?

Regards,
DemneMaol

Submitted by Visitor (not verified) on Sun, 2011-02-20 21:34.

PASS

Hi Rob,

Thank you for your advice. It will be helpful if you given the links as well, charles stuart videos its around 152 listing down.
sorry If I am asking too much but if you can it will be fantastic.

Thank you
Regard
Kan

Submitted by skeptic on Mon, 2011-02-21 15:49.

enormous body of ITIL study resources

Yup Marco has posted an enormous body of work on YouTube. Sorry but I think all 159+ videos in this playlist are applicable. I suggest you read some of the other materials first, then use Marco to explain any concepts that are not clear to you.

Submitted by OO (not verified) on Sat, 2010-01-09 14:46.

Thanks to itskeptic.org

I just wanted to drop a note of appreciation to IT Skeptic and everone else on the net who has helped me pass the ITIL V3 foundation.

1. Read the Taruu guide

2. Art of Service - Exam Prep Study Guide - How to pass on your First Try - Second Edition ITIL V3 Foundation.

3. And did as many of the ITIL sample exams as I could find. Lots of hints and recommendations right here on the IT SKEPtic site.

Scored 98%. Thanks be to God. I really did not think I could achieve such a good result.The exam was tough, especially the questions which are of the type choose : a) 1 only, b) 1 , 3 and 4, c) 1, 2, 4
d) all of the above.

Now I can move on to really much higher levels of certification and it is so nice to have crossed the first hurdle.

Unfortunately I am not sure there is any single book that really covers the exam syllabus very well, which is a bit of a pity really. THe body formulating ITIL should sponsor a really excellent writer to create a suitable book.

Submitted by Rusman H Lee (not verified) on Tue, 2010-11-16 16:02.

ITIL Foundation book

Can anyone advise whether reading from fundamental (ITIL foundation book) from the training provider is sufficient to pass the test?

Tx
Rusman H Lee

Submitted by skeptic on Tue, 2010-11-16 18:37.

depends

That depends on

a)m How much you already know about ITSM
b) how well you learn from reading

I suggest you read the advice in the post and the comments and make your own call. If you have already read it then it's not looking good for (a) or (b)

Submitted by Rusman H Lee (not verified) on Wed, 2011-03-09 09:47.

Pass ITSM / ITIL foundation v3 good score

Hi ..
Just want to share I attended training by PinkElephant, follow exactly their guidance and pass this ITIL v3 with good score (almost 90% passing mark), i got some friend pass 100% mark, and quite number 90% above. With this I would recommend this training vendor PinkPanther..

Cheers
Rusman H Lee

Submitted by skeptic on Fri, 2010-02-05 07:53.

I regard dumps as cheating

Dear Fairooz

Please do not solicit dumps for the ITIL exam on my website. Whatever your ethical framework, I regard dumps as cheating.

Passing the exam is not hard with the advice on this page. I suggest you try passing honestly. The value of the exams is sufficiently debased already thank-you without the practice of dumps

The IT Skeptic

P.S. writing your email address in open text on a website that allows you to hide it is pretty dumb. Maybe the spambots found it before I took your comments down.

Submitted by riCh chestMat on Fri, 2010-02-05 07:58.

awwwww

I wanted to feed it.

Submitted by Visitor (not verified) on Thu, 2010-03-25 21:25.

Thanks !

Hi IT Skeptic,

I followed your advice in these steps and passed the ITIL v3 Foundations exam today without any training class or purchasing any books. Just so you know, the practice exam on Taruu's site is very very easy compare to the real exam. It did help me through to memorize some of the concepts. Thanks again and keep up the good work. F Patel.

Submitted by Eddie (not verified) on Mon, 2010-05-31 12:44.

Passed today with 78 %

This course is silly indeed.

I only did the practice exams from Tabuu and made some notes about some things.
This test is just a formality, no sweat bro!

I recommend everyone to follow Taruu's study guide and you will pass it for sure.

Ed

Submitted by paulJ (not verified) on Mon, 2010-06-21 20:10.

this site and list was spot on

This site was a great find!!

I did exactly what it said to do and easily passed the test.

I did buy a book from amazon ('How to pass on your first try') which was a waste of time and $ as it was not nearly as good as the two free study guides listed in steps 1 & 2 above. I especially found the Taruu guide to be well structured and easy to understand/memorize.

The webinars were OK but a little slow for me.

I did the practice exams on Taruu and ITIL campus (and a few others), the ITIL campus was very thorough. Both helped me to better understand the material and I highly recommend them.

On the practice exams I was averaging 85% or so the last few times I took them. On the actual exam I did a 90%. So although the practice exams questions were not exactly the same questions as on the final, there was substantial overlap in the material so that they ended up correlating well. In other words, if you do well on the practice exams from Taruu and ITIL campus you should have good confidence that you will pass the real thing but the practice exams do not give you exact exam questions.

Does anyone know if there is site like this for free CCNA study or some other IT certs (e.g. microsoft MCTS, VMware VCP, etc) so that I can cheaply add them to my credentials?

Thanks a lot for this list Skep!

Submitted by avallesalas on Mon, 2010-06-21 21:06.

V3 online course for free in Spanish

If you want to prepare your certification in Spanish, a training organization offers the V3 foundation online course for free (strange business model!)

http://itilv3.osiatis.es/index.php

Antonio Valle
G2, Gobierno y Gestión de TI
http://www.gedos.es

Submitted by Veera (not verified) on Thu, 2010-06-24 06:43.

Thanks for the useful information

Hi itskeptic,

Thanks for the very much useful information. I just followed the 6 steps mentioned above and read the recommended study material and practice exams. I just completed my ITIL v3 Foundation exam with 90%.

Great. Thank you very much.

Best Regards.
Veera

Submitted by Mayur Sidhpura (not verified) on Mon, 2010-08-16 17:08.

I passed with these 6 easy steps.

Thanks IT Skeptic,

Guys, the steps explained in this post are very helpful. Taruu's virtual test practice is very helpful though questions are very easy as compare to actual test.

I purchased the Office Study Guide ($35) and did some sample-test paper from the links given in this post. I cleared the exam with 85%. At some point questions were complicated but overall the test was easy.

My suggestion is just to follow the steps given, avoid expensive classes or online training, may be you wanna purchase book and there you go!!!!

Thanks again for this site & info.... God bless you!

Cheers

--Mayur

Submitted by ITCons (not verified) on Tue, 2010-08-17 14:06.

Fantastic Post

Easily the most informative and comprehensive ITIL breakdown for training on the web.

Over 1000+ internets to you sir :)

You deserve a medal

Submitted by ITIL_Foundation (not verified) on Wed, 2010-09-29 23:26.

Passed ITIL foundation

Thank you IT Skeptic for your wonderful suggestions. I am happy to report that I passed the ITIL v3 foundation exam. The only thing I read cover to cover was the itSMF guide (first in your list of 6 steps).

I did read the Taaru guide and an ITIL book (Art of Service) briefly, but I found the concepts in the itSMF guide to be most time efficient and useful for the exam.

The practice exams are good - one tends to learn about 30% more simply by taking these tests.

Bottomline: I passed with minimum effort thanks to your excellent collection of materials here (and a good dose of common IT sense!). Keep up the good work!

Submitted by skeptic on Thu, 2010-09-30 05:48.

congratulations!

Well done and congratulations! The celebratory comments here are a source of delight to me. Keep them coming

Submitted by Mary Fetherolf (not verified) on Wed, 2010-10-20 20:57.

It works!

I followed the steps I found here and I passed the Foundation exam a few days ago by a respectable margin. I felt very well-prepared after printing and studying An Introductory Overview of ITIL® V3 and Taruu's study guide, then taking numerous practice exams to identify weak areas in my knowledge. (Taruu's got great practice exams; I did at least three and they served up a different exam each time. You can review all your answers after the test to ID areas for improvement.) I reviewed what I got wrong and went back to my two printouts for answers. For folks who do know IT already, ITIL provides a common lexicon and taxonomy for thinking and communicating about functions and processes of IT. There is a lot of memorization of short lists e.g. the 7 Processes in the Service Design Stage, the 6 (or 7, depending on source) Steps of Change Management, 3 types of Service Provider, etc.

I was sorry to see that building my ITIL cred further will cost me a lot more. That's disappointing, and I hope training and certification will eventually be un-bundled. Anything less seems terribly insincere on the part of ITIL authorities - is it about making money, or serving a professional community? I'll look forward to reading about developments in that area right here.

Thank you, thank you for your excellent, confidence-building guidance on passing itSMFv3!

Submitted by skeptic on Wed, 2010-10-20 21:42.

Another satisfied customer

Good on you Mary, well done! In it's latter days OGC was clearly about making money which may be one reason why it no longer exists as a government agency. unfortunately during their tenure they gave away control of almost all facets of ITIL to private for-profit organisations operating under exclusive contracts without putting in place effective governance mechanisms. the result was predictable

Submitted by Srinivas Ayanavolu (not verified) on Tue, 2010-11-02 14:53.

Passed ITIL after following your 6 steps

Hi Skep,

Thanks for the help, i took the exam today after following steps mentioned above 1,2,3,5 and 6. apart from it i studied "Passing your ITIL Foundation Exam" from OGC, I passed with 95%, could have been lucky since in my practice exams I never scored this high.

But the practice exams helped me a lot.

Regards
/Srinivas

Submitted by U (not verified) on Thu, 2010-11-11 00:36.

Passed ITIL V3

Hi Skep,

Last week I passed the foundation

Steps taken.
1. Print out the syllabus.
2. Do the taruu online exam.
4. Buy a copy of passing the ITIL Foundation exam. Read it and do all the example questions and exam.
5. Take the exam. $160 at Prometric Centre
6. Passed

Thank you all for your advice and guidance.
Rgds U

Submitted by Visitor (not verified) on Thu, 2010-12-09 23:40.

Thank you very much!

Hi, itskeptic.
Just wanted to say big thank you about this website as I just passed ITIL v3 foundation exam today!
I followed these steps and ha! I passed!! The YouTube tutorials are so useful and much fun rather than reading text book. ( it took so long to watch all 155 movies though)
After I watched all tutorials, I just did example questions on internet and iPhone apps until I got over 80%!
The real exam was of course more difficult than examples but anyway I passed!
Again, thank you for your steps! I might take the next step exam.... hehe!

A

Submitted by Madhu (not verified) on Tue, 2010-12-14 12:57.

Thanks a lot. I have just passed.

Hi itskeptic,

Just want to thank you for your help. I just followed the 6 steps mentioned above and read the recommended study material and practice exams. I just completed my ITIL v3 Foundation exam.

Great. Thank you very much.

Could you also recommend anything for ITIL Practitioner Release and Control. Thanks.

Best Regards.
Madhu.

Submitted by Visitor (not verified) on Sun, 2011-01-09 02:09.

Many Thanks!

Followed your steps and passed with flying colors. Thank you for providing this resource!

Submitted by Visitor (not verified) on Wed, 2011-01-19 19:13.

Hi i have visited Taruu's

Hi
i have visited Taruu's study guide but cannot see anything on the free resources (http://taruu.com/practice.aspx)

Am I looking in the correct place?

Regards

Submitted by Wassersternchen (not verified) on Sat, 2011-01-22 15:29.

Taruu's ITIL Study Guide

Hey,

try to google for Taruu's study guide. It is still available.

However, you might have noticed that it is no longer listed in IT Skeptic's study list.
Maybe there's a special reason?

Regards

Submitted by skeptic on Sat, 2011-01-22 18:37.

reasons

I took it out because it wasn't offered on Taruu's site any more. I suspect there is a reason it is no longer listed as a Taruu resource, and I wouldn't be surprised if it was related to all the recent legal letters. You're right it can still be Googled so I have put it back here.

Submitted by Visitor (not verified) on Mon, 2011-01-24 17:09.

Thanks for that!

Thanks for that!

Submitted by Brock (not verified) on Fri, 2011-02-11 18:17.

Time Frame

About how long would it take to read and digest the 6 items listed for preparation to take the ITIL exam?

Thanks, Brock

Submitted by 'Femi (not verified) on Fri, 2011-03-04 23:30.

ITIL

Thanks for your tips, passed the ITIL foundation with a 93%. Didn't spend a penny (or cent) asides from the registration fee! Now on to the Intermediate.

Submitted by davies ekpaowo (not verified) on Fri, 2011-03-18 12:11.

ITIL for Non-IT Persons

Hi guys. I have read all your comments, and you all make this thing look very easy.

I am not an IT person. But I have just decided to go into information management because of opportunities in the IT Dept of the company I work for. I have to write an exam on information management next week, I also must get the ITIL v3 foundation certification soon to stand any chance.

They talked of things like deploying IM Solutions, reviewing information architecture, and basic software engineering process.

How do I start to prepare? What training must I take. Will MCITP (microsoft) or CCNA (cisco) certification training be good starting points.

Submitted by Machteld Meijer (not verified) on Sat, 2011-03-19 11:51.

Information management and IT(IL)

Information Management is mainly Business and only partly IT. In many organizations knowledge of and skills in the business (demand) part of information management are scarce.

Information Management is about defining business requirements (for information) and translating them into information requirements for the non-automated and automated information provisioning.

ITIL hardly covers that part of information management, it is meant for IT service providers.

You can read more about the demand side of information management in this book, which is free downloadable after free registration.

www.aslbislbookshop.nl/library.php?show=document&lID=1412&lib=2

Business information Services Library - A Management Guide

Maybe this part of Information Management suits you better. Only little knowledge of ITIL will do then. Therefore passing exams won't be necessary.

Submitted by Charles T. Betz on Sun, 2011-03-20 02:43.

In the US, it's data management

Machteld,

We interacted briefly on Twitter about this and after reviewing the link you provide I think there is a chance you & the BISL effort are making the following equation:

"Data management" = "technical"
"Information management" = "the business"

While one might make some theoretical arguments about the semantics of the words, on a practical basis in the US at least the term "data management" is highly business aligned, if one judges by the actual work of the data management community. These are the people who focus on the logical data, not its physical management, and there is no way to do this without strong alignment to business needs.

Recommend the work of the Data Management Association and especially the Data Management Body of Knowledge (DMBOK). This is not merely technical coverage of DBA matters (ICT). The practice starts with the semantics of business processes and how to take the first steps in making those semantics consistent enough to map onto information technology.

While I don't have time to do an exhaustive comparative of BiSL and DMBOK, I searched on the following terms in BiSL:

- Data Governance
- Data Quality
- DAMA

and did not get any hits. I think that governance and quality are two of the most important topics in aligning data/information to business needs. DMBOK has extensive coverage of both. Might be something for the BiSL authors to consider in a rewrite - of course, one might ask why we need all these disparate frameworks, but let's not go there today.

Charles T. Betz
http://www.erp4it.com

Submitted by davies ekpaowo (not verified) on Mon, 2011-03-21 11:32.

Info mgt for non-IT persons

Thank you very much Meijer. I have downloaded the book and read through it (though I could only download the first 30 pages). Now what training/certification does one need, to qualify as a professional in information management.

Submitted by Matthew Flynn (not verified) on Tue, 2011-03-22 12:13.

Information/Data Management

Davies - (hoping that the IT Skeptic doesn't think this too blatant a plug), you might consider the book 'Priciples of Data Management' by Kieth Gordon, which has been favouralbe compared with the DAMA BOK and has the added advantages of comparable brevity and less cost. It also coveres the Infomration/Data issue.

http://shop.bcs.org/display.asp?K=9781902505848 Also available on amazon etc.

As for certification there is a list of certification programmes on the DAMA website.

http://www.dama.org/i4a/pages/index.cfm?pageid=3365

Matthew Flynn
Book Publisher, BCS - The Chartered Institute for IT

Submitted by skeptic on Tue, 2011-03-22 19:19.

A cut of the action

Of course I don't mind a reference to the book. Readers may also be interested in sourcing the book from Amazon USA here (with a cut for Skep)

Submitted by Keith Gordon (not verified) on Thu, 2011-03-31 10:45.

Information or Data (Management)

I am the author of the book mentioned by Matthew. A few weeks ago I completed an article that discussed the issue of information v data and, as a follow on, informatiion management v data management.

The article is available at http://www.dmsg.bcs.org/web/images/stories/PDFs/information-or-data-2011....

It is by no means the definitive answer. I suspect that different communities will still be arguing over these terms for another 20 years or so.

Submitted by Charles T. Betz on Thu, 2011-03-31 22:32.

A great statement

You and I agree completely:

those of us who think of ourselves as data managers in the broadest sense - in that the starting point for our interest in data is the vitally important part it plays in the provision of timely, accurate and relevant information for business users - are as much into information management as many of those who call themselves information managers and think that data is someone else’s problem. What we must not do is allow the term ‘data management’ to become associated solely with the technological aspects of the handling of data. Data management is an important business function and not something that should be left to technicians ...

This is also the essence of my argument when it comes to application vs. service management. To paraphrase you, "Those who think of themselves as application managers - the good ones, anyways - are as much into service management as many who call themselves service managers and think that applications are someone else's problem."

And I think in both cases there is a form of one-upsmanship operating in these industry debates. So tempting to try for competitive advantage via terminology. "He just doesn't get it. He's a mere data manager. A mere application manager. I offer you (drum roll) INFORMATION and SERVICES. Material so fine that the unsophisticated can't even see it..."

Charles T. Betz
http://www.erp4it.com

Submitted by davies owo (not verified) on Sun, 2011-04-03 18:47.

ITIL from Ilorin

Hi Femi

I live in Ilorin and need to write the ITIL exam and pass. Can we discuss some more? My email is udavoto@live.com.

Submitted by Mas (not verified) on Mon, 2011-04-04 11:57.

difrrent examination institutes

Hi Skep

I am wondering about the credibility of diffrent examination institutes all accredited with APMG ,
I am going to take the exam by Loaylist CS as they offer online exam while for ISEB and Exin ,I have to attend a Prometric or Peaqrson test center and that would be impossible for me.

All keep saying ISEB is the best , what is the difference ?

Submitted by deaf-llama on Mon, 2011-04-04 14:47.

Difference in Examination Institutes

Mas

Since Skep is asleep at this time, I assume, here is my answer.

Essentially they are all the same because they all have to use the APMG ITIL exams since APMG runs the qualification scheme. All EIs are accredited to be EIs by APMG and so have to meet their standards.

Differences about EIs that I do not want to discuss in detail are;

- How they accredit their ATOs and accredited lecturers.

- How they run the exams: paper-based with your lecturer as invigilator (proctor); or an external invigilator (proctor) turns up at end of course; or online exams at end of course; or online exams at a testing centre. Do they want to see photo ID or not.

- How they get you to register your contact details for the exam: on paper at the time of course by the lecturer/invigilator getting you to fill in a paper form or you fill it in online before the course/exam, or the ATO collects it from you before the course.

- How they get your result to you: by email or by post and how long it takes to get marked.

However, most important of all:

If you attend a course , you should evaluate the accredited training organisation(ATO) you intend to use on its pass rate and ask who will be the lecturer and what experience and pass rates they hold. For example, ISEB has over 40 ATOs to choose from!

Taking an online exam at an examination centre: the factors will be: convenience of location, quality of exam environment, admin staff and PC you will have to use. How they are securing your personal property: wallet, phone etc. - personal locker or left with the administrator!

For ITIL Foundation in the year 2010, 88% of candidates worldwide from all EIs passed the ITIL Foundation exam. I hope you will join the million persons holding the certificate.

Submitted by skeptic on Mon, 2011-04-04 19:57.

HR airheads

I'm interested in how one defines best for an EI. There are no published metrics, the system has no transparency. ISEB have a good brand but as Geoff says these days there is nothing to distinguish the result only the process.

That might change if we have a fake-certs scandal and one EI's certs lost credibility in the job market. But even then how many employers care or check where you got your cert? I suspect many employers still don't know to distinguish between v2 and v3, especially the kind of HR airheads they assign to reviewing job applications

Submitted by aroos on Tue, 2011-04-05 05:12.

Guaranteed results

Take real exams, change some words and mix the questions, then give these to trainees as sample exams with correct answers. The you can guarantee results, as some trainers do. I suppose it is a little better than this e-mail offer:

"We went our company better that we could provide more quality diplomas!
Our level increases with each passing year and now we not only help you with the choice of degree and education, but also guarantee the quality of the Diploma.
You need to have just 4-6 weeks to get a Diploma (PhD, Master?s and Bachelor?s). So four-six weeks and the most important document is on your desk!
Your ideas ? our embodiment!"

But why not print the document yourself?

PhD of ITILogy
Aale

Submitted by Kishore (not verified) on Sun, 2012-01-15 15:51.

How do i get Diploma in

How do i get Diploma in four-six weeks? please provide me the details @ [email address deleted]
Thanks,
KK.

Submitted by skeptic on Sun, 2012-01-15 19:02.

KKIf you contact me at the

KK
If you contact me at the Contact link above (unlike you, I don't post my mail address in open text because the spambots harvest them), for a mere $999 I will make you a Ph.D. in Credulity within hours. You may major in Gullibilty or Foolishness - your choice.
If that is too expensive, I suggest you read Aale's post with your brain in gear. As he suggested you could just print your own.
And if you still think such a degree is possible, I recommend you hand all your money to a close family member to manage for you, and stay away from the internet.
Skep.

Submitted by JamesFinister on Tue, 2011-04-05 08:10.

How would you...

...distinguish between a V2 and a V3 expert as an employer, HR airhead or not?

I mean in practical terms of choosing between experts who come up via the different routes and what they will have learnt and the skills they will have acquired in getting there.
I'm sure many v2 experts who couldn't get funding to do the bridge will now find doors closing for them, but are v3 experts really that much more valuable to your organisation - especially when the elephant in the room is that most organisations claiming to have migrated to v3 are in reality still struggling to do the basics of v2.

I can vouch for the truth of Aale's comment below about how some some training companies are getting high pass rates - and of course what they are doing keeps the market happy.

Perhaps the future lies with PRISM?

James Finister - V1 and V3 expert
www.tcs.com
http://coreitsm.blogspot.com/

Submitted by Mary Jane Prendergast (not verified) on Tue, 2012-05-29 19:16.

What Are The Differences Between Examination Institutes?

Hello Mas and All,

There are currently 10 ITIL(R) examination institutes accredited by the Official Accreditor, APMG. All are listed here on this page, http://www.itil-officialsite.com/ExaminationInstitutes/ExamInstitutes.aspx

The response to your question..., "What is the difference" between the 10 Examination Institutes (E.I.s)resides in the hearts and minds of the consumer. The product remains the same regardless of which E.I. provides the exam. So it really is all about your experience as a customer.

Hope this helps.
Regards,
Mary Jane Prendergast
Loyalist Certification Services
www.loyalistexams.com

Submitted by Tom D (not verified) on Fri, 2011-04-08 21:47.

Passed!

Hey,

I passed with a 92% using steps 3, 6 (mostly Taruu and Datajar), 7 and 9 (of course) with a smattering of logical thinking.

Thank you for providing this great resource.

Submitted by Abby (not verified) on Mon, 2011-04-25 01:17.

Additional Step?

This video on YouTube -- ITIL Explained Simply and Visually, http://www.youtube.com/watch?v=vBguassbAzo -- helped me understand the basic framework before I read anything. I highly recommend it being added to the list, maybe as the first step.

Submitted by Pravat Jena (not verified) on Tue, 2011-04-26 07:49.

Cleared the ITIL Foundation V3 Certificate

I did not get anough time, So I went through only Taruu's material and sample test. I finised the exam in 15-20 mins and I cleared the exam.. Thanks you so much.. TARUU :)

Submitted by Simmo (not verified) on Sat, 2011-06-11 06:48.

ITIL v3 Foundation -- pass

Hi Skep, thanks for all the pointers. I also ordered the BMC "Best Practice Insights" books and passed on the basis of some prior knowledge, browsing the books and a quick blast through a couple of the practice tests you flagged.

Thanks again!

Simmo

Submitted by iscooty (not verified) on Fri, 2011-07-22 09:31.

Passed!

Hi Rob

Thanks so much for this incredibly useful page. I'd previously glanced at the odd bit of ITIL knowledge, but decided to further my career I had to get that little bit of paper. I found this site early this week, read the PDF in step one, did the practice exams on the Taruu site (which is now at: http://taruu.com/qtest.aspx) until I was getting above 80 each time and passed the exam this morning with 82%

Love your work!

Cheers

iScooty - fellow Skeptic

Submitted by Visitor (not verified) on Fri, 2011-07-29 21:10.

ITILV3 Foundation certified

Thanks itskeptic I passed my ITIL V3 Foundation today.
The guidance in this site helped me pass without any formal training or spending on course materials.
I paid only £128.40 to sit for the exam through PearsonVue center via EXIN. I had enough time to revise all my answers and then submit. The result and
scores per section as per syllabus? are available rightaway.
Although Taruu Foundation study guide is not sufficient for ITILv3 exam specially Service Level Management, it definitely
helps to steer someone new to ITIL in the right direction in a very simple and "easy to understand" way.
Charles Sturt itilv3 youtube videos by Marco Cattaneo are really interesting as well.
I gave all the mock exams via the 11 links for exam papers provided on your site.
I believe the syllabus was the back bone of my exam preparation.
The syllabus guides on what is covered in the exam and till what extent.
So Syllabus+Exam papers+Marco Cattaneo+ Taru= Pass with flying colours (steps 2,3,4,6).

Submitted by Visitor (not verified) on Mon, 2011-08-01 12:30.

Thanks

Hi Skep,

I just wanted to say thank you for a great site full of resources. I used this site and followed your steps and passed last week with 88%.
The Taruu sample exams were extremelly helpful in preparation.

Thanks

Again

Ross

Submitted by Visitor (not verified) on Wed, 2011-08-03 20:18.

Step 3 Taruu guide is broken link

Hi,

I just found this and will be working through the steps - looks very useful. Thought I'd mention that the Taruu study guide in step 3 doesn't seem to be available any more - I get a blank page (Firefix) or "page not found" (IE).

Martin

Submitted by skeptic on Thu, 2011-08-04 19:53.

not on this blog

Martin

Many resources are available on the web without the permission of the copyright holder. I'd rather such links are not posted on this blog especially if the owner of the material no longer makes it available, presumably for a good reason.

Submitted by Neil (not verified) on Fri, 2011-08-19 01:30.

Thanks a lot for the

Thanks a lot for the information available here. I passed the exam this morning. I'd say the foundation exam questions are quite reasonable and if you have a good understanding of the core concepts, you should be able to pass.

Submitted by Aprill Allen (not verified) on Tue, 2011-08-23 23:32.

ITIL Foundation

hah! Love this post. There can only be one IT Skeptic, so I can't join you despite my similar thinking in terms of certifications. How else could I have gotten to the itSMF conference with only a lapsed CCNA? Real life experience (and knowing the right people). Nonetheless, a Foundation course has been offered to me so I'll go ahead and certify. It can only add to my awesome powers, right? And it'll be helpful if this prISM caper comes down the pipes.

Submitted by Shark (not verified) on Tue, 2011-09-06 15:58.

ITIL for $150

Thanks for the details. I got my ITIL certification few days ago with 98% score.

I took the course from http://thoughtrock.net/ ($150 for Training + Certification Fee) – Exam is monitored by Loyalist Certification Service (Passing details will get updated in ITIL official Registry) . I would give 7 out of 10 for thoughtorck training videos and material.

Well, for $150 getting both training and certificate is a best option.
(Sorry guys, I am not branding that website here, just sharing my experience).

Taruu foundation exam materials is the best… :)

Submitted by shashank kumar (not verified) on Thu, 2011-09-08 06:16.

taruu material

Can you please send Taruu's study material at [email address removed]

Submitted by skeptic on Thu, 2011-09-08 11:18.

no

No. I don't own the copyright or any right to distribute the material. If Taruu choose to no longer distribute it that is their right. It's called intellectual property.

Submitted by Shark (not verified) on Thu, 2011-09-08 20:31.

Any recommendations for Cobit 4.1 foundation

Hello

Any recommendations for Cobit 4.1 foundation. Any study materials or reference, mock exams etc. Please share the details.

Submitted by skeptic on Fri, 2011-09-09 11:41.

exam help

PRINCE2 yes COBIT no, sorry

Submitted by Julio S. (not verified) on Tue, 2011-09-13 18:49.

I pass the exam with a great 95 !!

Thanks Skeptical for this great help resource. I didn´t have to watch the looong Youtube videos, I just made all tests and exams possible from the websites that you suggested and reviewed some notes that i had..and BUMBB!! 95.

Thanks a lot ...

Submitted by skeptic on Wed, 2011-09-14 20:04.

warm fuzzies

Thanks Julio
I get warm fuzzies from every story like yours.

Submitted by Visitor (not verified) on Tue, 2011-09-27 01:23.

Does the steps shown here,

Does the steps shown here, cover the ITIL foundations exam in Canada. Please advise

Submitted by skeptic on Tue, 2011-09-27 03:45.

good question

That is such a good question I passed it to the ITIL Wizard

Submitted by JJ_Visitor (not verified) on Mon, 2011-10-03 19:59.

ITIL v3 2011, should I wait for JAN2012 or take the current one?

Hi,

I'm planning to take ITIL V3.Foundations test but now I'm not sure what would best...To wait until JAN2012 or take current examination?

I was planning to take the thoughtrock deal they have the online trianing material plus the exam for $150. Has anybody else done or taken this course? How long do you think it might take to take this training and take the same? Is it possible before january 2012?

Thanks folks.

Submitted by skeptic on Mon, 2011-10-03 20:26.

ITIL Foundation, the latest model

it should take no more than a few weeks to study for Foundation, depending on how fast you read.

January 2012 is the release date for updated ITIL 3.1 2011 syllabus I take it?

What is your need? If you don't need the exam soon then why not wait for the most current certification? Castle ITIL puts out the same old bull every time about how it doesn't matter and you shouldn't wait, but that is just because they don't want a slump in training sales in the interim. of course you should wait for the latest model at the same price, if you can afford to wait.

Submitted by JJ_Visitor (not verified) on Mon, 2011-10-03 21:15.

Hi Skeptic, thanks for your

Hi Skeptic, thanks for your quick reply, you are awesome.

Actually I want to take ITIL to enrich my CV, it's not something I need right now but I wanted to have it as soon as I could and also to start with other projects. I'm thinking about to wait but this offer sounds very tempting including training and test, and if we wait...How long will it take for training providers to update their courses too? I'm not sure at this point as also all sample tests and questions that are around on the web they are all based on the current version, so I don't really know if wait will means more a couple of months.

Any other suggestions or recommedntations?

Submitted by deseipel on Mon, 2011-10-17 20:30.

some, like, annoying, like, comments... like

I started watching the youtube ITIL playlist and like, these guys say 'like' as if they're from, like, the valley in California. Like, I'm sure this like totally a joke or something? I dunno, but it's like, totally annoying and distracting.

ok, so I'm overreacting. But it's genuinely annoying and I can't watch it and give it much credibility. This is why:

http://www.youtube.com/watch?v=O5ze1neVziE&feature=related

Submitted by skeptic on Mon, 2011-10-17 21:40.

appreciate what you get for what you paid

I teased Marcus about his accent but consider that video is worth every dollar you paid for it.

Put another way, it is bad enough that the world now expects IP to all be free without also criticising those who go to the effort of giving to you for nothing.

Submitted by deseipel on Tue, 2011-10-18 00:43.

Apparently I'm the only one

my judgement is free from any sort of cost/quality expectation. And I'll just say I found it extremely distracting; to the point of not understanding it. Why does free have to mean lower quality?

Submitted by deseipel on Tue, 2011-10-18 00:50.

Apparently I'm the only one

I'll just say I found it extremely distracting; to the point of not understanding it.
I'm not sure if this is a cultural or language barrier-thing. I'll just assume it is and suggest to
the author that they should use the word 'like' a lot less in the future.

Submitted by Andrew (not verified) on Wed, 2011-10-19 18:34.

Passed with flying colors

Thanks for the guidance. Just passed my exam and attained a very very high score. I scheduled an exam in 10 days in my city and read and studied the whole service life cycle phases every night. I also did practice questions daily from various sources. Besides diligence, experience working in the IT department of a very large corporation for a long time has helped big time in preparing for the exam on such a short timeline. If you are like me, who's involved in IT for a long time, specially in the service desk or support, be confident, chances are you are already equipped with the knowledge and learning ITIL will be fun and insightful.

PS
One more tip: Do practice questions first, then read your materials, then practice questions again. This has been very effective in my learning process ;)

Submitted by SEC (not verified) on Wed, 2011-10-26 12:53.

Piece of Cake!

Skep,

I wanted to add my thanks to the many who have already used your advice. I just passed with a 95% by following steps 1, 2, 4, 5, 6, 6, 6 again. Although I could only sit through 36 of the 155 videos in step 4, I did as many practice tests/quizzes as I could. The ITIL Campus and Taruu questions were the best. Although I wouldn't want to give anyone a false expectation, I found the certification test questions to be easier (more straight forward) than some of those on-line. I was consistently scoring 75-85% on-line and, as I said, scored 95% on the test.

Thanks for being a great help!!

SEC

Submitted by Rico (not verified) on Sat, 2011-10-29 17:18.

ThoughtRock

I just completed the exam and scored a 38/40 (95%) and am awaiting the official 2 business day results. I took the test online thru Loyalist and used the ThoughtRock deal.

I found the whole package of $150 for the online exam voucher, training material and Mock exam to be very valuable and worth it. I think the training modules more than prepare you for the test.....Plus I got to get certified in my pajamas in front of my computer while its snowing out! LOL

The Taaru mock exam and the Thoughtrock training along with some practice exams I studied on my own on random websites was more than enough to prepare me for the test. I actually found the Thoughtrock test and a few of the various online mock exams, as the person above mentioned, to actually be more challenging then the actual certification exam!

good luck to all and thanks for this website....it definitely helped out ALOT!

Submitted by ITIL candidate (not verified) on Tue, 2011-11-01 15:40.

I passed!

Thanks for this blog! I passed the foundation exam with 75% by following the steps you outlined. I only studied 3 days. I went thorugh only 22 of 155 course videos and did all the practice exams.

Thanks Again!!!

Submitted by SLPM (not verified) on Fri, 2011-11-11 15:08.

Hi, Thank you very much for

Hi,
Thank you very much for the information,I followed the above steps1 to 6 and cleared the exam with very high score.I practiced the online exams 3 to 4 times and the exam was little bit tough as the choices were closely identical, Hence I request you all to be through with all the basic concepts
All the best
Thank you very much for this post

Submitted by Visitor (not verified) on Thu, 2011-12-01 03:24.

Thankyou!!

Hi Skeptic, Thankyou very much for all the steps provided to pass ITIL foundation. I followed the steps and did loads of practice test everyday to understand the concept and watched you tube videos upto 78....very good information. The actual exam was harder then the practice exam and tricky but I was able to achieve 80%. I did not buy any book. Thanks again.

Submitted by deseipel on Mon, 2011-12-12 21:25.

passed using 3 steps

1. bought the OGC book (official study aid)
2. glanced at the official syllabus
3. studied hard for 5 days prior to the test.

Good old fashioned hard work paid off for me. I also bought Owning ITIL and Basic Service Management (which are great BTW. Consider me 'sheep dipped' for a while. I'm still trying to let it all sink in. Just think, in two more years, I can be a plumber! Er, maybe I took the wrong cert? :)

Submitted by bl718 (not verified) on Sat, 2011-12-31 17:15.

passed using 3 steps also

This site was a great help. I wasn't sure if I should risk $159 by following this guide but it totally paid off. I crammed this past week for about 5 days and passed my itil v3 exam. The itil book recommended was great and the free practice exams were equally helpful. I looked at a few of the CSU videos too but mainly the book and the practice exams. Thanks again for posting this info.

Submitted by jj (not verified) on Tue, 2011-12-13 18:24.

Hey everyone and

Hey everyone and Skeptic!!

Do you know where I can find also a self study guide to take CAPM or PMP? Does anybody know if there is a bundle for CAPM like TR has for ITIL with training and exam included?

Thanks.

Submitted by Visitor (not verified) on Sun, 2012-01-15 16:47.

Passed!

Passed today with 75% score
No training attended or book used
Studied for 3 weeks less than 2 hours daily, I used Taruu study guide (It is sort of a summary), Marco's videos were very helpful especially when there is something which needs more clarifying (Watched about 60 videos) , Did about 8 practice exams (Mock exams), The real exam wasn't harder than the practice exam.

Thanks Skeptic for the steps, Taruu for the study guide, Marco for the videos and Mock for the practice exams

here is a link to download Taruu's study guide
[Link deleted by site administrator]

Submitted by skeptic on Sun, 2012-01-15 18:49.

ripoff

I'm really pleased for you - congratulations!
But please people, if Taaru withdraw the doc from the website, then remember that all these ripoff file sites are in violation of copyright.

Submitted by Visitor (not verified) on Thu, 2012-01-26 16:27.

ENGLISH ITIL V3 exam is retiring 1/31/12

Important Exam Information

The English ITIL Foundation examination based on the 2007 syllabus (Version 3) will be discontinued from 31 January 2012. This exam will still be available in other languages.

From 1 February 2012, only the new English examination, based on the 2011 syllabus, will be available. After this date it will no longer be possible to resit the 2007 (version 3) examination in English.

http://www.prometric.com/EXIN/default.htm

Submitted by Andrej (not verified) on Tue, 2012-01-31 17:03.

Doubts about 2012 exam

Hey skeptic, thanks for all the info!
As you know, from February 1st the exam will be based on syllabus 2011.
Do you think your steps (except for the step 2) will still be good to follow?

Submitted by skeptic on Tue, 2012-01-31 18:37.

ITIL 2011 exam

Sure.

I have a hunch the syllabus has changed less than the books have. Anyone comment on that?

Anyway, most study materials will still be good enough. When i have time I'll update the sample exam list with 2011 exams, but the 2007 exams still make good practice materials. none(???) of the 2007 questions will be wrong in 2011.

Submitted by mitch (not verified) on Fri, 2012-02-03 04:58.

2012

Hi,

Is this material still current in 2012?

Thanks

Submitted by skeptic on Sat, 2012-02-04 03:19.

Yes

Yes

Submitted by amg (not verified) on Sun, 2012-02-05 23:18.

2012 update

Hi Skeptic,
Great work. Can you update the eight steps according to the 2011 syllabus.
Thanks.

Submitted by Visitor (not verified) on Mon, 2012-02-13 08:47.

Hi, I have to appear for

Hi,

I have to appear for ITIL in about 3 weeks time due to funding issue. Can you please guide on how to go about this since now the syllabus is updated. Thanks.

Regards,
Milind

Submitted by amg (not verified) on Mon, 2012-02-13 14:53.

Skeptic, please reply to my

Skeptic, please reply to my and Milind's request. Many are waiting your updates by the way :)
Thanks

Submitted by skeptic on Mon, 2012-02-13 20:25.

ITIL 2011 exams

Hi

I addressed this issue just above in the comments.

I do this for free y'know. I'd be happy to negotiate a paid advisory service :)

Sometimes the web doesn't provide free answers immediately and you have to do your own research and thinking, sorry.

I should have put a note in the article - I'll do that now

Submitted by Visitor (not verified) on Tue, 2012-02-14 05:20.

Thank you for updating the

Thank you for updating the article

Regards,
Milind

Submitted by skeptic on Tue, 2012-02-14 06:22.

ITIL Foundation 2011 sample exams

If someone could Google out all the ITIL Foundation 2011 sample exams for us that'd be great. Post them here and I'll send a copy of any three of my books.
I only post those that are truly free, not part of a training package

Submitted by Visitor (not verified) on Sat, 2012-02-25 03:53.

itil

hey thank very much i have clear ITIL Certification with 92% please read taruu guide its very helpful and do more practice test tats enough

Submitted by Anton (not verified) on Sun, 2012-02-26 05:38.

New ITIL V3 Study Guide Online?

I never had the opportunity to check out the Taruu ITIL study guide. I am currently studying for the exam with http://itilv3certificationguide.com. Do you think that this will be enough to pass? If you think that it might, maybe it could act as a replacement for the discontinued Taruu website.

Submitted by kishor (not verified) on Tue, 2012-02-28 10:22.

Passed ITIL 2011 with 92%

I studied using the book "Foundations of IT Service Management - The ITIL Foundations Course in a Book" kindle edition. I read the book twice and then took out some notes, which i used to revise for the exam.
This book is great and it has been nicely written. Book covers almost everything mentioned in the syllabus (barring couple of line items, 97-98% coverage), so i think that should be good enough for passing.
The reason for buying the book was that I saw the summary of changes updated by the OGC and I thought that were sizable changes (some new processes, modifications to roles etc). This was the cheapest book (10 USD) based on 2011 ITIL edition :)

However I did not see any of the new stuff (2011) reflected in the exam, so I think one can appear using old material also, but that carries some risk.

Anyway, let me know if someone needs any help from me (my notes etc). This website has helped me and so I would be happy to help to others.

regards,
kishor

Submitted by anjaneesh (not verified) on Tue, 2012-03-20 12:04.

ITIL V3

Dear,

Kindly send me the Document, will great full to you..

Regards
Anjaneesh

Submitted by Harsh Chhajer (not verified) on Sat, 2012-03-24 18:42.

hey can u please send mail me

hey can u please send mail me ur docs for itil 2011

Submitted by jayesh patel (not verified) on Wed, 2012-04-04 09:00.

BOOKS for itil

Hi Kishor,

Can you please send me pdf book you used to pass itil exam.

thanks in advance.

Jayesh Patel

Submitted by skeptic on Wed, 2012-04-04 11:47.

buy the book

Kishor bought the book. That is a concept you might like to familiarise yourself with.

Submitted by Tarun (not verified) on Sat, 2012-05-12 07:07.

ITIL foundation Book

Hi Kishore,
Can you email me book "Foundations of IT Service Management - The ITIL Foundations

So that I will attempt to give exam

Thanks
Tarun

Submitted by skeptic on Sat, 2012-05-12 14:10.

dipstick

First, this site doesn't display email addresses so exactly how you expect that to happen is beyond me.

Second, mailing it to you would be intellectual property theft, but I don't think you even know what that is.

Submitted by Pete (not verified) on Tue, 2012-03-06 22:49.

Me too

Thanks very much, for the vote of confidence as well as tips - I'm primarily operations and following steps 1,3,6 and of course 9, passed with 85% but more importantly have been exposed in the best way I learn - by studying for test - somehow that's how my brain actually retains. At any rate, thanks again.

Submitted by Shelley (not verified) on Wed, 2012-03-07 20:12.

ITIL

I just want to say thank you for this wealth of information. I am a gov't contractor and appreciate the free information without burning a hole in my wallet.

Submitted by Visitor (not verified) on Mon, 2012-03-12 13:44.

ITIL Exam

Just wanted to say a big thanks for all the info put on this site, took my exam this morning, new 2011 exam and passed. I bought the book(2009), made notes and did all the exams from the links at least twice. THANKS again

Submitted by Ro...drigo (not verified) on Tue, 2012-03-27 21:04.

Thank you for the site!

I just made my ITIL V3 Foundation Exam and I passed. I read all the documents suggested. I made the exams (just the first five links) and the V3 exam and that was all!!

Thank for this useful information!!!

Very appreciated.

Submitted by Visitor (not verified) on Sun, 2012-04-08 16:55.

Is there any different

Is there any different between EXIN (EXO-101) and ISEB (BHO-006)????
Only price or ... ????

TIA

Submitted by Nikos (not verified) on Wed, 2012-04-11 10:07.

I just passed my ITIL V3

I just passed my ITIL V3 Foundation Exams.

Thanks for guidance and mock test links !!!!!!!!!!!!

Excellent reference page.

:-)

Submitted by Jeff (not verified) on Tue, 2012-05-01 06:25.

Thank you for the advice

Thank for your advice and I just passed the test after spending a weekend to study the material mentioned above. I have ordered the book but it looks like it is not required! I read the Introduction Overview, get the syllabus, watch the video from CSU (according to the syllabus) and do some mock exams. The actual test was not quite the same as the mock exam but as far as you understand the subjects, it is pretty easy.

Last, I just want to leave a thank you note here.

Jeff

Submitted by JON (not verified) on Thu, 2012-05-03 03:04.

What a great website!!! I am

What a great website!!!

I am preparing for the test and have a couple of questions about it.

When I was booking the test on Pearson VUE website, it showed two options: ITILF(ITIL@Foundation and ITILF2011( The ITIL Foundation 2011) Which one should I choose? Is there 2012 version? If yes, is there change from the materials list on this post?

You response will be highly appreciated,

Thanks,

Jon.

Submitted by skeptic on Thu, 2012-05-03 06:13.

Pearson VUE out of date

Pearson shouldn't be offering the first option. The only one to do is the ITIL 2011 Foundation. Updates come every 4 or 5 years so there won't be a 2012 - heaven forbid!

Submitted by Visitor (not verified) on Thu, 2012-05-03 11:23.

Thanks, mate. Unfortunately,

Thanks, mate. Unfortunately, I have failed several times to register on Prometrics. just lodged a complaint, hoping they respond quickly.

Submitted by Branson (not verified) on Fri, 2012-05-04 19:44.

Greatest Assisstance EVER!!!

Thanks a TON!! This website is easily the best online reference for taking the ITIL vs Certification exam. The sample exams are quite useful in getting ready for the test. In comparison to the test though, the sample questions are not as in depth as the actual exam. I guess that is good though because it requires you to study a little more in depth.

After reading all of the material provided, watching a number of the YouTube videos linked from here, and doing some extra research, I was able to PASS the exam!

Thanks again!

Submitted by Visitor (not verified) on Sat, 2012-05-12 09:00.

Hi I am following the

Hi

I am following the suggested steps to prepare for the exam and planned to take it this month.

But I just checked the syllabus and realised some of the requirements I have never learnt about from my held materials. For example, Service catalogue( both two-view and three-view types), Supplier categories, CSI register, the relationship between SLM nd BRM(what'sIT?), etc, etc....I am feeling deflated by these.

Could you let me know if your book(s) covers all of them above? Which book is it? I admit mine was downloaded from the internet and which is free but apparently not current.

Regards,

John.

Submitted by skeptic on Sat, 2012-05-12 14:21.

ITIL 2007 study materials

I'm not sure what book you downloaded from the internet. I hope that doesn't mean you pirated I.e. stole it, in which case I hope you fail.
2 seconds worth of Google will answer what ITIL BRM is.
A number of people have commented here that they passed using the older ITIL 2007 study materials so I wouldn't worry too much. If you are concerned you should pay for training.

Submitted by JON (not verified) on Mon, 2012-05-14 01:46.

thanks, mate. I am using the

thanks, mate.

I am using the books recommended here in Step 1&3, and I have watched the CSU videos online. After finishing them, I began to browse the syllabus and noticed some of the requirements I never read. I hope I can deal with them 100% :p

This is a fantastic post. I will keep learning for the coming exam next week. God bless me.

Cheers,

Submitted by Zin (not verified) on Tue, 2012-05-15 04:23.

Hi everyone, I am from

Hi everyone,

I am from Adelaide, Australia and trying to book this exam on Prometric, but EXIN and ISEB seem to provide different syllabus version tests for it.

EXIN provides 2007 version in English and 2011 in Portuguese&Spanish, well ISEB' is 2012 onwards in English. I have been preparing based on 2011.

Anyone can help me out?

Thanks and regards,

Zin

Submitted by skeptic on Tue, 2012-05-15 21:45.

ProMetric in a mess

What a mess!

I don't know why EXIN isn't offering ITIL 2011 via ProMetric. Weird.

And I don't know hwy ISEB's offering is called 2012. There is only 2011.

Forget ProMetric. You can sit the exam online without going to a testing center.

Thanks for the nudge. I am writing instructions here

Submitted by Ray (not verified) on Wed, 2012-05-16 15:25.

Hi! Can you explain your

Hi!

Can you explain your negative comments about ProMetric? I was considering booking an exam with them, using the 2007 syllabus. Is it, actually, impossible?

Thank you very much!

Submitted by skeptic on Wed, 2012-05-16 20:49.

The 2007 syllabus is no longer valid

yes 2007 is impossible. The 2007 syllabus is no longer valid.

Either (a) they are incorrectly still offering it or
(b) they are actually offering 2011 and it is incorrectly labelled.

Either way it's a cock-up.

I'm impressed you mined your way far enough into their unfriendly site to find the course. The site is also a cock-up.

I don't do business with those who waste my time if there is an alternative. Personally I'd rather do the exam after dinner at home with a cognac to hand.

Submitted by Zin (not verified) on Wed, 2012-05-16 23:09.

Thanks for your advice, I am thinking about sitting home for it

I sent my enqiry to EXIN and was responded as follows.

"Our guess is that you are talking about the Prometric website. They are still updating the site to show the difference between the 2007 and 2011 syllabus. The English version of ITIL Foundation is only available in the 2011 syllabus, but on the Prometric site it is still mentioned under exam code EX0-101. If you choose this exam and select the English language you will participate in the updated 2011 version of the exam."

This sounds tricky. I don't know who will take responsibility if I book 2007 online and it turns out they don't have 2011.

Submitted by Ray (not verified) on Thu, 2012-05-17 09:16.

Exam in Spanish

I'd like to make the exam in spanish; as far as I know, there is no possibility to pick this language and make the test at home, is it?
All the documents in Spanish I've found surfing the web, use 2007 Syllabus; because of that it would be interesting for me the 2007 option offered at Prometic.

Thanks for all the advices and guides you bring to us!

Submitted by avallesalas on Thu, 2012-05-17 11:51.

Exam in Spanish

Hello Ray,

You can pass your ITIL Foundations exam in Spanish asking for it in any EXIN accredited examniation center (AEC), all around the world. EXIN is providing Spanish exams for ITIL 2011.

More information in the EXIN website
http://www.exin.com/ES/en/exams/&exam=itil-v3-foundation

The ITIL 2011 Syllabus is here:

Syllabus ITIL 2011 Foundations

There are no test exams in Spanish available officialy in the web, but you can ask for them sending an email to info AT exin-iberia.com

If you have any question, just ask me!
Antonio

Submitted by Ray (not verified) on Thu, 2012-05-17 14:30.

Prometric vs Pearson Vue

Hi Antonio!

Thank you for 2011 Syllabus, I've compared it with my study material and it is almost the same.

As explained at this site, is confusing the way Prometic offers the examination. 2011 exam is offered in Portuguese and in Latin American Spanish, but not in Castillian Spanish. Why is not also offered in English, the main language?

What happen if I pick the 2007 version? the exam will be automatically changed to 2011 Syllabus?

Persue Vue site is also "strange", I can't find the EXIN exams pricelist; there is available the ISEB pricelist, but ITIL v3 examination is more expensive than Exin's via Prometric.

http://www9.pearsonvue.com/vouchers/pricelist/

Thanks for your help!

Submitted by Laxmi Narasimha (not verified) on Mon, 2012-05-28 06:17.

Need info on ITIL Intermediate courses

Hi All,

I have passed ITIL Foundation (2011 syllabus) and want to the know where can I get the ITIL Intermediate course material for all the modules.

Many Thanks,
Laxmi

Submitted by skeptic on Mon, 2012-05-28 21:10.

ITIL intermediate courses

Hi Laxmi

You can't do the intermediate courses yourself. You need to attended an accredited training provider's course in order to sit the exams

Submitted by cruiser082 (not verified) on Mon, 2012-06-11 06:45.

Using this guide, I passed

Using this guide, I passed first go with 31/40

Submitted by Rick (not verified) on Thu, 2012-07-26 12:35.

Intermediate programs

I can help you with the Intermediate online products. Just reach out to me at rick.lemieux@itsmsolutions.com

Submitted by Paul (not verified) on Mon, 2012-06-11 20:32.

Top Advice Skep

Skep - you are the man.
I took your advice.
Googled ITIL foundation, downloaded a bunch of study guides (mainly v3), watched some of Marco's vids (youtube), did a few sample papers (mainly v3), googled a prometric discount code, then sat my (2011) exam today in Geneva (cost CHF 158.00).
I'm pretty stoked with my 95%, without spending a brass razoo on training materials.
One note I would add though, is that some of the sample papers I downloaded had incorrect answers, which made me question my progress. I would say that this was only maybe 10 answers across the 320 odd questions I looked at, and is no way a criticism, as people have very kindly gone to the effort of uploading and publishing them, so hats off.
There are some pretty good flash card sets too at http://quizlet.com/subject/itil/
Once again Thanks for you wise words.

Submitted by Tracy (not verified) on Fri, 2012-06-29 12:20.

On-line Exam for $149 with Paper Certificate and Pin

I just took the on-line web-based exam from Mountainview http://www.mountainview-itsm.com

It was $149 and included the Paper Certificate and Pin from APMG and EXIN. ThoughtRock wanted another $25 for a total of $185.

I chose the web-cam proctor but you can also use a local person to act as the exam proctor.

Thanks!

Br
Tracy

Submitted by Sats (not verified) on Mon, 2012-07-09 22:26.

Re: On-line Exam for $149 with Paper Certificate and Pin

Thanks Tracy for a wonderful option provided. I have couple of questions that may help all aspiring ITIL professionals in this forum.

1. Did mountainview also provided the course material/online practise exams?
2. Were the course materials and practise exams sufficient to clear the foundation exam?
3. ThoughtRock & MountainView - do they both provide the legitimate certificate from Exim/ APMG? (I know you answered for MountainView. If anyone can help with ThoughtRock?)

Regards,
Sats

Submitted by skeptic on Tue, 2012-07-10 12:42.

All ITIL certifications now

All ITIL certifications now come ultimately from APMG. EXIN is now one of about 11 intermediary "EA"s distributing for APMG. To the best of my knowledge both Mountainview and Thoughtrock are legitimate. It is illegal under trademark law to provide any ITIL certification other than APMG's.

Submitted by Sats (not verified) on Tue, 2012-07-10 19:35.

Thanks for the reply. That

Thanks for the reply. That helps to a greater extent.

Submitted by AS (not verified) on Tue, 2012-08-07 19:00.

Thanks guys....I passed ITIL

Thanks guys....I passed ITIL V3F exam on Sunday night with 95% score. Used the reference mentioned above and booked it using ThoughRock...

Submitted by NG (not verified) on Thu, 2012-08-16 13:46.

Thanks for the ITIL help - Passed today

Hello Moderators and Owners,

Thanks to this wonderful website, detailed information, sample qeustions, tests and all the feedback instructions. I passed the exam today with good 35/40 right answers.

Keep updating and posting more inputs for the users. :-)

Cheers
NG

Submitted by Visitor (not verified) on Wed, 2012-09-12 01:40.

So to be clear... the vendors listed above actually have..

So the two vendors above have a full course, for the price of the exam itself?
or is the course fee added to the cost of the exam?

Submitted by skeptic on Wed, 2012-09-12 02:33.

caveat emptor

yes
no

readers should confirm all details for yourselves on the suppliers' websites

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