This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
If you know something about IT operations (not just development) and your IQ is in triple figures then passing the ITIL V3 Foundation exam should be no big deal and no big investment. (If in doubt, read the testimonials in the comments below). Follow these sixnine eight steps:
[updated 25/7/2013 ]
NEWSFLASH: A reader pointed out that the process I advised below may have been entirely blown away by an offering from ThoughtRock. For $160$185 $179 at ThoughtRock you get:
So why not just go with MountainView or ThoughtRock, since they are essentially offering the entire package for the same price that you will end up paying anyway for the exam? less in fact! $179 is pretty competitive!
Note: I don't get any payment from MountainView or ThoughtRock. I've met ThoughtRock at conferences but I wouldn't say I know them well. In fact I missed this obvious point for a long time. I can't see a catch, and most folk say good things about the course. I don't normally promote commercial offerings unless they radically change the game: this one seems to. Feel free to comment below about your experiences.
Leave a comment: who else is offering $179 for course and exam?
If you don't want to go with MountainView or ThoughtRock then
If you need to look something up, use Google Books to refer to the core ITIL books. Free. [You can't do that with the ITIL 2011 books: OGC/TSO have shut off the feature on Google Books. But you can still learn plenty from the V3 books]
Sit the exam at home or at a testing centre: here's how. Not free - a couple of hundred dollars depending on where you are in the world. OK we lied about the free but there is no way to get around paying for this step, sorry.
ITIL 2007 vs 2011
The original ITIL V3 came out in 2011. A revision came out in 2011. All ITIL exams are against the 2011 syllabus and books.
I have a hunch the syllabus has changed less than the books have. Anyway, most 2007 study materials will still be useful.
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You might also like Introduction To Real ITSM, my satirical book on ITSM, which includes a twisted ITSM exam. Folks seem to find it funny.
Here's a sample:
2) Which of the following is not the opposite of not being unresponding to a user’s failure to call the Service Desk?
a) not calling the user
b) not failing to call the user
c) not calling not the user
d) not the opposite of not calling someone other than the user
9) How many Service Desk staff does it take to change a light-bulb?
a) None. Restoration of service is a Level 1 Support function
b) None. It is a hardware problem – call the vendor
c) None. It requires a Change to change
d) None. They haven’t been on the training course
Note re Taruu study guide: the copyright owners of this document have withdrawn it from free distribution. Yes I know if you trawl around in the detritus of the web you can find copies of it. None of these are authorised copies. Ergo, they are pirated. This website gives due respect to intellectual property rights. So FFS please stop posting links here to the copies.
If you fail
There is a high probability you will pass, but if you fail, we accept no liability sorry. If you really want the certification (or you just don't believe us about doing it without training), the next step might be to do one of the online training courses. Or for another option the Art of Service book-and-training for ITIL 2011 seems to sell a lot on Amazon (and I hear good comments about it). It's a buyer's market out there right now - shop around.
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P.S. for those ITIL training vendors who are losing revenue to the online training providers, and those online providers who are losing revenue to the realisation that NO training is needed to pass ITIL V3 Foundation, I have this to say: The ITIL training industry, in the guise of the ITIL Qualifications Board, made a conscious decision to increase the marketability and decrease the cost of dnielivery by dumbing down the ITIL V3 Foundation syllabus to the point where it came to this. "As ye sow so shall ye reap".
If you wanted to maintain your stranglehold on training, you should have pumped it up into a one-week course with compulsory laboratory exercises and simulations (go back to your precious Blooms and understand the distinction between knowledge and skills), and a hard exam.
The way to save yourselves now is to convince the market that Foundation is a worthless sheep-dip and the real value comes with Intermediate and Expert. If you are smart you are already planning this.