Polls
- How much of your IT infrastructure and operations is outsourced to an external provider? - 139 votes - open
- Are you being paid to read this blog? - 278 votes - open
- Citizens unite! Assert your right to call the latest version of ITIL what you like: - 311 votes - open
- What does the term "IT Service Management" mean to you? - 243 votes - open
- The services CATALOGUED (not just mentioned) in ITIL Tech Service Catalogue are the same as those in the Business SC - 204 votes - open
- A hundred users call up and say they can't get emails. One incident or 100? - 273 votes - open
- In my organisation (or my client's organisation) our schedule of change is called - 105 votes - open
- Regarding the new IT Skeptic colour scheme I ... - 44 votes - open
- For those who have NOT yet bought the IT Skeptic's book Introduction to Real ITSM, why not? - 32 votes - open
- For your organisation (or client) do you think "IT is unable to specify the Value required by the business"? - 19 votes - open
- Lack of Management Commitment seriously affects project delivery in our organization - 71 votes - open
- To itSMF members: were you surveyed by ITIL Qualifications Board on your preference for the formal titles of ITIL Qualifications - 51 votes - open
- "IT has no respect for nor understanding of customers and users" - 49 votes - open
- My company's (or client's) status on CMDB (as defined by ITIL) is - 102 votes - open
- Right now my organisation's involvement with ISO/IEC 20000 is: - 55 votes - open
Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Meet the IT Skeptic in Wellington:
or San Francisco
More news about the IT Skeptic: where to meet, read, hear or see him and what useful stuff he has been producing lately.
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