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Rob England is the IT Skeptic
Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
For anyone wanting background information on this blog and the IT Skeptic:
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Useful stuff I have been producing lately:
or Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
or my biggest and most important contribution to date: Slow IT and Meet In The Middle.
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You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.