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Rob England is the IT Skeptic
Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
For anyone wanting background information on this blog and the IT Skeptic:
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In Australia for the itSMF's LEADit conference in August
In the USA, in Scottsdale at PinkFORUM14:
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3-4 September, @ Te Papa
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Click here for more news about the IT Skeptic: where to meet, read, hear or see me and what useful stuff I have been producing lately, such as Standard+Case
or Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
or my biggest and most important contribution to date: Slow IT and Meet In The Middle.
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