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Rob England is the IT Skeptic
Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
For anyone wanting background information on this blog and the IT Skeptic:
Meet the IT Skeptic
Contact me to meet up
In Sydney Australia on August 20th for itSMF Australia National Conference
In Wellington New Zealand on September 1-2 for the AgileNZ conference
In Las Vegas USA on February 14-17 for PINK16
Useful stuff I have been producing lately:
or Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
or my biggest and most important contribution to date: Slow IT and Meet In The Middle.
Multi-Speed IT Capability
This year's Big Idea.
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I don't get paid to say nice things and I don't get paid to review anything.
You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.