Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
on TFT14-Summer online conference in June, talking about Dead Cat Syndrome
but only if you vote for me cos that's how they choose the sessions.
Meet the IT Skeptic
Contact me to meet up
At home in New Zealand for the itSMF conference in May
In the USA, in Scottsdale at PinkFORUM14:
...and Las Vegas, baby, at PINK15:
Click here for more news about the IT Skeptic: where to meet, read, hear or see me and what useful stuff I have been producing lately, such as Standard+Case
or my biggest and most important contribution to date: Slow IT and Meet In The Middle. A book is coming.
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