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- "IT exists for one reason:
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IT exists for one reason...
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Real ITSM
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Fungible
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Information Revolution actually
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I think history will record
Jon H
social networking and collaborative tools
zennippon
I agree that metrics are often useless
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my birthday's over....
MySvcMon
The analogy
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IT leads people to become management consultants
Neil Hepburn
similar thoughts
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Can you take us the next step?
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You need to wander this site a bit more
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The road of skepticism leads to...
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It´s right, there is no
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railroads and IT
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Absolutely
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user v customer
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welcome to the mosh pit --- pimp my ITIL
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Surprisingly (or probably
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SLA is not about the metrics!
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Traditional SLA approach
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Hi, managers need to
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Makes for a change
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Distance from the coalface
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they're out of it
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Plaxo does not suck
Michael Wilde
Absolutely
Louis DiMeglio
I reviewed it myself
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Hooray! Time to Diagnose
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pretty confident
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we have to do it at the coalface
skeptic
An excellent idea
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current Worst Practice
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prospect pool
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