Reviews of Owning ITIL
Those of you who have read my book Owning ITIL, please take a moment to review it.
David Moskowitz has, on Amazon. He gave it two stars and said (amongst much else in a lengthy review - thankyou David!)
A skeptical point of view, worth reading, not accepting
The fundamental difference between the author's point of view and mine (reflected in this review) is that I don't see "ITIL... (becoming) something of a cult," or "a movement." I don't see ITIL becoming something it isn't. Quite simply, ITIL is documentation of good/best practice for IT. This doesn't lend itself to "cult" or anything else -- it either is good/best practice or it isn't...
There are too many additional points of disagreement for me to enumerate them all in this review...
Bottom line: The book author is The IT Skeptic. Read the book to understand a skeptical point of view. Don't accept it as your only guide to make competitive decisions to meet today's situations, challenges or demands.
That's good. Any feedback is good feedback. CSI and all that. I'm not going to debate David's points here, although I agree with about as much of his review as he does of my book :) But I know there are others who think differently. Please have your say.
Actually I will correct one point in the review. David says
it includes this quotation from corepractice.org "Not everyone can afford or wants best practice." The book does not say that the site is owned by the author's company, or that the post was by the administrator, aka the author of, "Owning ITIL," so of course it's going to agree with the author's point of view.
...which kind of implies I'm being deceptive. David obviously doesn't read footnotes as I point out my association with Core Practice on page 39 and again on page 45, so I found that a bit hurtful. But I don't want to get into a debate over the review. I'm grateful for feedback and welcome other people's opinions too.