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The IT Skeptic's ITIL News
ST p69 Wrong hierarchy in the CMS
4.3.4.3 The figure 4.8 shows an example of CMS structure. "Figure 4.8 shows how the CMS covers the data and information layers of the knowledge/information/knowledge hierarchy explained in section 4.7, KnowledgeManagement." But in fact the hierarchy shown is Knowledge/Information/Data |










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