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Generally Accepted Service Practice skeptic

Would ather just ignore the issue, but... Kory G. Smith

There's a legal difference. It's not simply a word shuffle Keith Aldis

A nice one James and thanks Keith Aldis

Not so easy aroos

Good to Best to Good to .... Prashant Bhardwaj

undefined skeptic

For me ITIL is good Visitor

Using Incidents for Failed Service Requests Frank

Easy concept Mark O'Loughlin

counter-productive skeptic

Drawing to a close Mark O'Loughlin

clarification: technical vs. business catalogue skeptic

clarification: one catalogue skeptic

Castle ITIL is Falling Frank

Skep @ itSMFA Tom 1972

pink elephant mbuzina

none taken skeptic

Yes exactly, but who started talking about tables & datamodels? mbuzina

total failure skeptic

Mysterious Ways Visitor

Agnostic mbuzina

The Devil Incarnate? Visitor

In the name of the OGC, APMG and the itSMF mbuzina

But that model is not helpful mbuzina

Same entity, different views skeptic

Techie info for techies riCh chestMat

Theology Chris N

Focus on the important one mbuzina

Sounds great mbuzina

Get over IT! (Jeff Kaplan) Charles T. Betz

Why not use the same model as product producers? Cary King

What is important is ... Mark O'Loughlin

Evil waterfall dies Charles T. Betz

an attitudinal thing skeptic

Not so cold aroos

We did do the brochure Glen

Two types of catalog Mark O'Loughlin

Realitycheck aroos

Book reviews

The CMDB Imperative

ITIL V3 Service Strategy (and podcast)

Passing Your ITIL Foundation Exam

Foundations of ITSM based on ITIL V3 (and podcast)

IT Service Management from Hell! (and podcast)

I Think Something is Missing From ITIL

Cult of the Amateur (and podcast)

Building an ITIL-Based Service Management Department

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