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Basic Service Management is now available
Written by the IT Skeptic!!

This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

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Meet the IT Skeptic
Contact me to meet up

In the USA, Las Vegas (baby), at PINK15:

Useful stuff I have been producing lately:
Standard+Case
or RealIT
or Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
or my biggest and most important contribution to date: Slow IT and Meet In The Middle.

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