Basic Service Management is now available Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Meet the IT Skeptic
Contact me to meet up
DevOps Enterprise Summit, London, 25-26 June 2018
itSMFnz at ITx Conference, Wellington, 12-13 July 2018
DevOps Enterprise Summit, Las Vegas, November 2018
RunAsRadio podcast DevOps for Everyone with Rob England http://runasradio.com/Shows/Show/542
On Devops.TV at DOES17 USA
Talking about my presentation at DOES UK 2017 https://m.soundcloud.com/devopschat/rob-england-does-london-2017?utm_sou...
Read the IT Skeptic
A white paper on my Standard+Case model
Gene Kim and I interviewed each other about DevOps. Gene interviewed me , and... I interviewed Gene
Useful stuff I have been producing: - Standard+Case - RealIT - Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other - Slow IT and Meet In The Middle - Multi-Speed IT Capability - lists of great DevOps books, and DevOps articles - The IT Renaissance, the movement that generates DevOps, BYOD, Shadow IT, and other phenomena
... and hopefully every year a Big Idea. Want the IT Skeptic to speak at your online or real-world event?
Submit search form