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According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
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 Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover) Supplier strategy & policy undefined in ITIL V3 Service Strategy
Service Design 4.7.6.1 p 162 requires a Supplier Strategy & Policy from Service Strategy. Service Strategy does not mention anything with regard to this. The glossary does not define any of these two terms. Again a cross book omission. Great, I just wanted to write a few things on the Supplier Strategy and now I am out of references (ISO 20000 does not help here, CobiT neither). OK, again I will use my common sense.
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