[updated: it seems salient to revisit this post. To the vendor who proudly declared on this blog that your product is "ITIL aligned" you might like to measure that "alignment" against this list. ("Aligned" is the new slippery-speak now that "compliant" is on the nose)]

The IT Skeptic’s ITIL Compliance Alignment Criteria

There are varying degrees of point-stretchedness, with so many products that claim to "deliver" or "support" or "monitor" ITIL.

We asked the question Who are the mysterious ITIL Qualifications Board?

The definitive answer is given here by LCS

itSMF International has announced that the ITSM Library (itSMFI's own product for must be about a year now) is a Good Thing. "Any concerns that itSMF International has expressed regarding these books have now been resolved".

Readers may vaguely be aware of an "ITIL Qualifications Board" but who knows anything about it? Who is on it? When does it meet? What is its charter? Where are the records? How much does it impact my life in ITSM?

It may come as a surprise to some readers that there is such a "log". We have referred to it in the past, and it was through our frustration with it that the IT Skeptic launched BOKKED, the Body Of Knowledge Known Error Database.

itSMF International has announced an IT Service Management research journal. I just noticed that "Applications close on the 12th July 2008 at midnight" for "researcher, reviewer, sponsor, or member of the editorial board".

Since itSMF still has no global single channel of communication to members you may not have heard. If interested, get on it quick.

Now this is something itSMFUSA seems to do well: encouraging academic involvement in ITIL http://eventseer.net/e/7923/32909/

what is the UK equivalent? or other countries? or International?

With the release of the new format for ITIL V3 Intermediate exams, once again APMG and the ITIL Qualifications Board have opted for maximising profitability and sellability of product for the ITIL Version 3 training industry over maximising the quality of the resulting trainee.

Let's have an experiment. View the following cartoon from GamingWorks' ABC, Attitude Behaviour and Culture, and then tell us your response to the statement "IT has no respect for or understanding of customers and users":