ITIL

ITIL V3 Certification via online training is back on again

skeptic — Tue, 30 Sep 2008 17:15:57 -0600

Call of a crow!!* What is going on in Castle ITIL? Is there a battle royal between vendor factions? The whole V3 Certification thing is lurching around like a pantomime donkey where the front guy has flatulence. Start of August it is confirmed from a good source that online training will not be possible for ITIL V3 course above Foundations level. It is in writing to some training providers that this is the case. End of August, e-learning is back in the syllabus. Apart from being very hard to keep up with, this leads to a dire prediction for ATOs if Castle ITIL decides to cut out the middleman...

Considering ITIL? Ignore ROI that other organisations have achieved

skeptic — Tue, 30 Sep 2008 04:49:07 -0600

Research on ITIL ROI would be a useful thing for the general information of the industry, but if you are considering whether or not to adopt ITIL, any ROI information you can find now is useless.

ITIL V3 Live is still coming - The IT Skeptic

skeptic — Fri, 26 Sep 2008 03:46:26 -0600

A podcast of the orginal post ITIL V3 Live is ... still coming, and VERY expensive

I see the long-awaited "ITIL portal" is showing off. It will go live on 10th November.

ITIL snake oil - The IT Skeptic

skeptic — Fri, 26 Sep 2008 03:35:10 -0600

A podcast of the original article

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

ITIL snake oil

skeptic — Thu, 25 Sep 2008 15:15:32 -0600

This post has been podcast

Now it is turning into just another snake oil peddled by shiny suits.

Project Mgmt in ITIL V3 - The IT Skeptic

skeptic — Thu, 25 Sep 2008 03:37:42 -0600

A podcast of the original article Why is Project Management almost invisible in ITIL V3?

PM is the engine that moves much stuff (hopefully just about everything) from Development to Production, which is pretty important now that ITIL has muscled into Application Management. PM should interlock with Change Management and Testing. PM should provide most of the Early Life Support. Release and Deployment shouldn't move without PM: if it is big enough to be a release it should be a project. And so on.

ITIL V3 Live is ... still coming, and VERY expensive

skeptic — Wed, 24 Sep 2008 04:21:49 -0600

This post has been podcast

I see the long-awaited "ITIL portal" is showing off. It will go live on 10th November.

So if you were wondering what ever happened to the promised process maps for ITIL, or where you could get work instructions and role descriptions for the ITIL processes, or where to get ITIL V3 in Visio or Word templates, wonder no more. It is all here. All you have to do is pay more money. LOTS of money. To TSO. Two and a half thousand fadurkin' British Pounds Sterling per annum to be precise.

Google Trends is always interesting

skeptic — Wed, 24 Sep 2008 04:13:08 -0600

I got whipped in the stock market bubble like many people, so I'm the last to read too much into graphs any more, but nevertheless I always find Google Trends interesting.

What do all the sites without a CMDB do? - The IT Skeptic

skeptic — Sun, 21 Sep 2008 04:02:25 -0600

A podcast of the orginal post What do all the sites without a CMDB do?

There are some fundamental fallacies behind the arguments for CMDB and a recent article encapsulated a number of them. Why do we keep getting told a CMDB is essential when almost nobody has one?

ITIL experts are elsewhere - The IT Skeptic

skeptic — Sun, 21 Sep 2008 03:32:49 -0600

A podcast of the origninal post Give up on ITIL V3 training and certification - it is not going to change
Yet another unhappy camper prompted me to hammer on the cold stone walls of Castle ITIL once again, right over the blood-stains of last time I tried. But I won't. I give up. ITIL training and certification isn't going to change. It has been taken over by the money engine and is lost. The real experts are elsewhere.