compliance

Ructions in Castle ITIL over Licensed Software Assessors for the ITIL Software Scheme?

skeptic — Thu, 28 Apr 2011 22:26:41 -0600

Idly browsing the other day in another context, I noticed a most peculiar omission on the "ITIL Official Website" (that always strikes me as such a pompous name)...

Inconsistency in ITIL product compliance?

skeptic — Fri, 12 Nov 2010 19:06:24 -0700

Reading an official OGC webpage today, it seems to me to imply that products certified by OGC before a certain time were assessed to a laxer set of criteria than more recent certifications. What do you infer when you read the following?

ITIL product compliance criteria are no longer a secret

skeptic — Sat, 03 Jul 2010 01:30:25 -0600

APMG have done the right thing by publishing the assessment criteria for ITIL compliance. I was tempted to say they had no option because the arrangement was so absurd. And it probably was the silliest thing in the ITIL world

Courageous Ken

skeptic — Sat, 14 Nov 2009 16:31:46 -0700

Nobody could ever accuse Ken Turbitt of being backward about coming forward. Ken, you may recall, is owner of SMCG and the author of OGC's secret ITIL process software compliance "standard". Yesterday Ken said "Axios, and Service-Now have not been brave enough" to seek certification, which set off a small storm of response.

If there is the slightest shred of governance left in Castle ITIL one would hope they'll be telling Ken to pull his head in, so we reproduce the quote in full here - and some of the responses - before it disappears.

ITIL Software Scheme comes under more fire

skeptic — Thu, 02 Jul 2009 15:23:54 -0600

As I have said before, probably the biggest gun in the ITSM skepticking field right now is Aidan Lawes. Once again he has turned the flamethrower onto the ITIL Software Scheme, with a blistering post on his blog: "people with vested interests increasingly seem to find a ready platform for their propaganda... The software assessment service springs to mind as a prime example. Purported to be launched in the interest of the procurer, it seems to be much more in the interests of the small group (OGC, APMG and SMCG) involved in its secretive development." I'll let you read it there. Apart from agreeing with Aidan that a standard that is secret is lunacy (the kind of lunacy that only the British could invent), I'd like to pick up on some points that Aidan didn't address.

[Update: For the record, the IT Skeptic does not believe that there is anything illegal or dishonest about the ITIL Software Scheme. I do allege that it has been conducted in a manner that is inept, naive, unnecessarily secretive and without proper consideration for most of the stakeholders. It seems to me to be about as far from best practice in setting standards as one can imagine.]

OGC gives us an ITIL V3 maturity assessment standard, but they won't publish

skeptic — Mon, 01 Jun 2009 15:13:39 -0600

A recent blog set me thinking. Since OGC have now set a standard for assessing software products against ITIL processes, that should also form the basis of ITIL maturity assessment too. All we await is OGC publishing the standard. I bet they don't.

BMC are ahead of their competitors in ITIL compliance

skeptic — Wed, 06 May 2009 00:36:11 -0600

[Updated 7th May: see below]

It's true folks.

BMC announce:

BMC Software [NYSE: BMC] has been awarded the first “ITIL® Process Compliant” certification and trademark, achieving this important milestone ahead of any of its competitors

ITIL Software Scheme released

skeptic — Sat, 02 May 2009 03:04:57 -0600

[Updated 6 May to use correct link] It has arrived. As previously disclosed, the OGC has appointed APMG to administer a scheme to assure ITIL compliance of software.

Official ITIL compliance standard

skeptic — Wed, 01 Apr 2009 01:48:24 -0600

Documents leaked recently to the press revealing plans for an official standard for the certification of ITIL compliance in software products by the British Government agency OGC have seen that agency defending the proposal to a committee of angry vendors today.

ITIL Software Endorsement Scheme dropped on an unsuspecting public

skeptic — Thu, 26 Mar 2009 15:09:04 -0600

News continues to leak about an ITIL Software Endorsement Scheme endorsed by OGC, administered by APMG, and created and assessed by a small organisation SMCG. Without any public discussion at all, a "standard" for ITIL software products is about to be dropped on the unsuspecting ITIL public.