Just plain wrong

Not considering that there is quite a lot of discussion about the usage of the acronyms MTBF, MTTF, MTRS and so on, this is simply wrong (or at least inconsistant):

MTBSI = Available time in hours / Number of breaks
MTBF = (Available time in hours - Total downtime in hours) / Number of breaks

Available time to my understanding is the time the service is up and running properly. Some people call it "uptime", though that is easily confused with the moment in time the service comes up. So it should be:

Available time in hours = uptime = Total time - downtime

Hence:

SO book describes incident in a strange manner. The definition is incorrect and contains a short description of the process as well. The process description contain also events. It looks like the author did not know or understand what the V2 definition of incident is and forgot to edit the definition.

The box on page 46 states:

In ITIL terminology, an ‘incident’ is defined as:
An unplanned interruption to an IT service or
reduction in the quality of an IT service. Failure of a
configuration item that has not yet impacted service

58
In first sentence of section 4.4, ‘unknown’ deleted
61
In first bullet point of 4.4.5.1 ‘an unknown cause’ changed to ‘a cause’

Under the glossaery definition for ‘Brainstorming’ change the words ‘Service Operation’ to ‘Service Design’

214
8.5.1 Prerequisities for success
In left hand column, 4th line from bottom, ‘Service Transition Pack’ changed to ‘Service Design Pack’
214
8.5.2 Critical Success Factors…
In penultimate bullet point on page, ‘Service Transition Pack’ changed to ‘Service Design Pack’

In Figure 4.27, bold text on left hand side of figure changed to ‘Information Security Management System (ISMS)’.

In first sentence on the page, replace ‘Service Catalogue Management’ with ‘Service Level Management’

In the definition for ‘Cost Unit’, ‘(Financial Management)’ was changed to ‘(Service Strategy)’

Retired Services are wrongly placed inside Service Catalogue at Figure 4.11 of the ITIL v3 core book Service Strategy.
The Service Porfolio contains mutually exclusive (but related; they're correspond to consecutive status of the service lifecycle) the Service Pipeline, Service Catalogue and Retired Services.

Service Catalogue should be ending at the right limit of the big Service Operation circle.

This error was noticed after a post by Dmitry: http://itilblues.wordpress.com/2007/07/16/service-portfolio-and-service-catalogue-and-itil-v3/#comment-383

"Definition of Accounting in glossary is incorrect, includes activities associated with Budgeting (comparing costs with budget to determine and manage variance)."

[from http://www.best-management-practice.com/changeLog/maintainIssue.aspx?ID=... ]