HDI

The ITIL Experience is subjective

A while ago on LinkedIn I had this old chestnut quoted at me, so I thought I'd roast it: the Hornbill/HDI/Bruton survey "The ITIL Experience".

HelpDesk Institute sold to United Business Media: what does this mean for ITSM and ITIL?

So Ron Muns has cashed in his HelpDesk Institute, also known as ThinkHDI, also known as Think Service Inc, for a cool $30 million, give or take small change. What does this mean for the Service Management community?

The pressure on ITIL's future notches up

Further to my "Is ITIL dead in the water?" blog entry about ISO/IEC 20000 developing a life of its own and the center of gravity moving to the USA, the plot thickens. This press release, released today, reveals another potential threat to ITIL's hegemony:

It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include:

Sensible Service Management Series for SMEs

A webinar on How to Keep Your IT Career Secure - if you missed it you can view the archived recording here

A white paper on the state of ITIL

Tipu, a new approach to service improvement

A new book, Basic Service Management

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