HDI

The ITIL Experience is subjective

Submitted by skeptic on Tue, 2010-11-02 19:42

A while ago on LinkedIn I had this old chestnut quoted at me, so I thought I'd roast it: the Hornbill/HDI/Bruton survey "The ITIL Experience".

HelpDesk Institute sold to United Business Media: what does this mean for ITSM and ITIL?

Submitted by skeptic on Mon, 2008-02-04 04:08

So Ron Muns has cashed in his HelpDesk Institute, also known as ThinkHDI, also known as Think Service Inc, for a cool $30 million, give or take small change. What does this mean for the Service Management community?

The pressure on ITIL's future notches up

Submitted by skeptic on Mon, 2006-08-07 20:57

Further to my "Is ITIL dead in the water?" blog entry about ISO/IEC 20000 developing a life of its own and the center of gravity moving to the USA, the plot thickens. This press release, released today, reveals another potential threat to ITIL's hegemony:

Syndicate content