This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
So Ron Muns has cashed in his HelpDesk Institute, also known as ThinkHDI, also known as Think Service Inc, for a cool $30 million, give or take small change. What does this mean for the Service Management community?