process

Since the release of ITIL version 3 (v3) there is much “Ding! Dong! The Process is dead!” but I don’t think so. There is a burgeoning market for third-party process charts for v3. Authors are interpreting the new “v3-speak” back into the process-centric frame of reference where most users are still comfortable. We just got over the wrench away from techno-centric towards process-centric with ITIL Version 2 (v2). Many people aren’t ready for service-centric yet.

Today I'd like to share with you a quote from someone I consider the greatest business thinker since Drucker, greater even than the authors of Service Strategy. I am of course referring to Scott Adams.

Here is an amusing thing: all those diagrams of the Deming Cycle turn the wrong way.

Past discussions on this blog have suggested that a process fixation such as ITIL's engenders an inflexibility and ponderousness in an organisation. Whilst I am a process fan, there is an important point to be addressed here about how ITIL relates to nimbleness and adaptability.

ITIL V3 shies away from the whole concept of processes. They are avoided and obfuscated, sometimes called elements, jumbled up with functions. And most of all, the "complete" lists are all different! in an effort to get a grasp on this, here is the IT Skeptic's cross reference of them all and hence the resulting IT Skeptic's Unofficial List of ITIL Version 3 Processes (ta daaah!)

When we speak of a new profession(alism), could it be that by focusing on IT we are focusing on the wrong thing?

OGC have recently published the long-promised Lifecycle Process Model for ITIL V3. It is pretty much useless in its published state.

A lovely example of the "Someone screwed up. What are you going to buy to fix it?" mentality that plagues this industry: