process

Building complex people systems

skeptic — Wed, 20 Aug 2008 14:53:22 -0600

When we speak of a new profession(alism), could it be that by focusing on IT we are focusing on the wrong thing?

OGC publish a useless Lifecycle Process Model for ITIL V3

skeptic — Thu, 08 May 2008 18:48:30 -0600

OGC have recently published the long-promised Lifecycle Process Model for ITIL V3. It is pretty much useless in its published state.

ITIL V3 Processes

skeptic — Fri, 04 Apr 2008 04:14:35 -0600

Last updated 9th May 2008

All ten processes and one function from ITIL version 2 are there in ITIL version 3. So too are a number of new process and functions: at least 13 by my count, 17 by others.

Technology does not fix process problems, but that's still what people want to see

skeptic — Tue, 03 Jul 2007 15:52:10 -0600

A lovely example of the "Someone screwed up. What are you going to buy to fix it?" mentality that plagues this industry:

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