process

ITIL v3 Process Maps

cmajewsk — Fri, 04 Feb 2011 01:01:53 -0700

Oh Great ITIL Wizard,

What do you think of these ITIL process maps. Are they worth it? It looks to me just something else to update, however, if put to actual and continual use, they could be a tremendous benefit. Especially for a company that is just starting to implement ITIL best practices...

Much appreciated,

cmajewsk

CMM is back to front

skeptic — Tue, 23 Nov 2010 03:04:28 -0700

I think that CMM is back to front.

What ITIL V3 means by Process

skeptic — Tue, 07 Jul 2009 05:31:56 -0600

Since the release of ITIL version 3 (v3) there is much “Ding! Dong! The Process is dead!” but I don’t think so. There is a burgeoning market for third-party process charts for v3. Authors are interpreting the new “v3-speak” back into the process-centric frame of reference where most users are still comfortable. We just got over the wrench away from techno-centric towards process-centric with ITIL Version 2 (v2). Many people aren’t ready for service-centric yet.

Great insights into process

skeptic — Sat, 07 Feb 2009 13:34:15 -0700

Today I'd like to share with you a quote from someone I consider the greatest business thinker since Drucker, greater even than the authors of Service Strategy. I am of course referring to Scott Adams.

Deming cycle diagram the wrong way round

skeptic — Mon, 08 Dec 2008 01:26:33 -0700

Here is an amusing thing: all those diagrams of the Deming Cycle turn the wrong way.

repeatable process

skeptic — Wed, 26 Nov 2008 12:46:11 -0700

Past discussions on this blog have suggested that a process fixation such as ITIL's engenders an inflexibility and ponderousness in an organisation. Whilst I am a process fan, there is an important point to be addressed here about how ITIL relates to nimbleness and adaptability.

The IT Skeptic's Unofficial List of ITIL Version 3 Processes

skeptic — Mon, 08 Sep 2008 20:20:26 -0600

ITIL V3 shies away from the whole concept of processes. They are avoided and obfuscated, sometimes called elements, jumbled up with functions. And most of all, the "complete" lists are all different! in an effort to get a grasp on this, here is the IT Skeptic's cross reference of them all and hence the resulting IT Skeptic's Unofficial List of ITIL Version 3 Processes (ta daaah!)

Building complex people systems

skeptic — Wed, 20 Aug 2008 14:53:22 -0600

When we speak of a new profession(alism), could it be that by focusing on IT we are focusing on the wrong thing?

OGC publish a useless Lifecycle Process Model for ITIL V3

skeptic — Thu, 08 May 2008 18:48:30 -0600

OGC have recently published the long-promised Lifecycle Process Model for ITIL V3. It is pretty much useless in its published state.

ITIL V3 Processes

skeptic — Fri, 04 Apr 2008 04:14:35 -0600

Last updated 9th February 2009

All ten processes and one function from ITIL version 2 are there in ITIL version 3. So too are a number of new process and functions: at least 13 by my count, 17 by others. My unofficial "definitive list" is here.