process

What ITIL V3 means by Process

Submitted by skeptic on Tue, 2009-07-07 11:31

Since the release of ITIL version 3 (v3) there is much “Ding! Dong! The Process is dead!” but I don’t think so. There is a burgeoning market for third-party process charts for v3. Authors are interpreting the new “v3-speak” back into the process-centric frame of reference where most users are still comfortable. We just got over the wrench away from techno-centric towards process-centric with ITIL Version 2 (v2). Many people aren’t ready for service-centric yet.

Great insights into process

Submitted by skeptic on Sat, 2009-02-07 20:34

Today I'd like to share with you a quote from someone I consider the greatest business thinker since Drucker, greater even than the authors of Service Strategy. I am of course referring to Scott Adams.

Deming cycle diagram the wrong way round

Submitted by skeptic on Mon, 2008-12-08 08:26

Here is an amusing thing: all those diagrams of the Deming Cycle turn the wrong way.

repeatable process

Submitted by skeptic on Wed, 2008-11-26 19:46

Past discussions on this blog have suggested that a process fixation such as ITIL's engenders an inflexibility and ponderousness in an organisation. Whilst I am a process fan, there is an important point to be addressed here about how ITIL relates to nimbleness and adaptability.

The IT Skeptic's Unofficial List of ITIL Version 3 Processes

Submitted by skeptic on Tue, 2008-09-09 02:20

ITIL V3 shies away from the whole concept of processes. They are avoided and obfuscated, sometimes called elements, jumbled up with functions. And most of all, the "complete" lists are all different! in an effort to get a grasp on this, here is the IT Skeptic's cross reference of them all and hence the resulting IT Skeptic's Unofficial List of ITIL Version 3 Processes (ta daaah!)

Building complex people systems

Submitted by skeptic on Wed, 2008-08-20 20:53

When we speak of a new profession(alism), could it be that by focusing on IT we are focusing on the wrong thing?

OGC publish a useless Lifecycle Process Model for ITIL V3

Submitted by skeptic on Fri, 2008-05-09 00:48

ITIL V3 process modelOGC have recently published the long-promised Lifecycle Process Model for ITIL V3. It is pretty much useless in its published state.

ITIL V3 Processes

Submitted by skeptic on Fri, 2008-04-04 10:14

Last updated 9th February 2009

All ten processes and one function from ITIL version 2 are there in ITIL version 3. So too are a number of new process and functions: at least 13 by my count, 17 by others. My unofficial "definitive list" is here.

Technology does not fix process problems, but that's still what people want to see

Submitted by skeptic on Tue, 2007-07-03 21:52

A lovely example of the "Someone screwed up. What are you going to buy to fix it?" mentality that plagues this industry:

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