classic Skeptic

Do we have to do ITIL to do Service Management?

skeptic — Tue, 16 Sep 2008 02:48:21 -0600

[Extensively revised 16th September 2008]
Of course not. To look and listen around the IT industry these days one would think so, but there is actually more than one game in town.

Top 10 reasons NOT to implement CMDB

skeptic — Sat, 28 Jul 2007 04:52:35 -0600

This article has been podcast

OK I'll bite. One of the nice folk at Evergreen, Jill Landers, posted "Top 10 reasons to implement a CMDB". I'll do the right thing and not quote it in full here so you need to go read that first. Then you can enjoy my "Top 10 reasons NOT to implement CMDB"

A visualisation of how ITIL Version 3 transforms ITIL version 2

skeptic — Wed, 16 May 2007 21:22:19 -0600

If you are a visual person like me you may find a diagram helpful in understanding just what ITIL Version 3 means, what has changed. The diagram has been moved to here.

Is Microsoft attempting to patent CMDB?

skeptic — Thu, 14 Dec 2006 15:36:29 -0700

A recent patent application appears to indicate that Microsoft is applying to patent CMDB. This issue is not attracting the outrage that it ought to. Next time you see your Microsoft rep, ask him/her WTF they are up to. And if you get anything like a rational answer, post it here so we can all understand.

How to contribute to ITIL

skeptic — Sat, 28 Oct 2006 13:50:02 -0600

You have several easy options to choose from:
1. Be an author. Wait 3-5 years for the next ITIL Refresh. Tender for one of the books. Be one of about a dozen people worldwide to win a tender. Devote a year of your life to writing a book.
2. Know an author. Get networking now: you have 3-5 years to guess who the next ones will be and get into their professional circle. Then persuade them your idea is better than theirs.
3. Contact OGC to tell them you have some content to contribute. There is no documented process to do this, not any advertised contact point, but OGC are British government bureaucrats so you should find them helpful and communicative if you just send stuff off to any old address you can find. Once you have their attention, they will put you in touch with the next authors. See 2 above.
4. Forget it.

Debasement of concepts by IT vendors and analysts

skeptic — Mon, 11 Sep 2006 18:27:27 -0600

This article has been podcast

Don't fall for the demo: an asset database with bells and whistles is not a CMDB

skeptic — Sun, 13 Aug 2006 16:09:33 -0600

This article has been podcast

Don't fall for the demo: anyone can set up an asset database with enough relationship bells and whistles on it to fool themselves and others that they have a CMDB.

ITIL's CMDB can't be done, no-how

skeptic — Sun, 06 Aug 2006 16:02:14 -0600

This discussion of CMDB and its total impracticality has got legs. Let me reinforce two points please: (1) CMDB can't be done because of the data and regardless of the implementation and (2) I'm talking about CMDB as specified by the ITIL books, not any old database. It can't be done.

Living without CMDB

skeptic — Sat, 05 Aug 2006 03:20:54 -0600

This article has been podcast

CMDB is positioned as the key underpinning foundation to ITIL:

Configuration Management provides the foundation for successful IT Service Management and underpins every other process. The fundamental deliverable is the Configuration Management Database (CMDB) [Ref 1]

This is wrong. It is a peripheral nice-to-have. In a previous blog we discussed how it is currently an infeasible nice-to-have. Let's talk about doing without it.

Is ITIL Dead in the Water?

skeptic — Sat, 29 Jul 2006 03:30:20 -0600

This article has been podcast

[Updated: mention of COBIT]

In five years time most organisations will consider ISO/IEC 20000 certification as a normal part of operating: a minimum benchmark. The horse has bolted with ISO/IEC 20000: the world sees it as “the ITIL standard” but OGC and itSMF have zero control of it.