ITSM

Real ITSM priority starts at zero and goes up

skeptic — Fri, 22 Aug 2008 15:05:12 -0600

Why do most incident priority systems go from 4 (low) to 1 (high)?
What does zero mean? What does 5 mean?
Just when you thought you had seen the worst thing that can go wrong, something comes along that makes all past priority 1 incidents look mild. How can you communicate this?

itSMF announce that ITSM Library is a Good Thing

skeptic — Sat, 12 Jul 2008 16:32:58 -0600

itSMF International has announced that the ITSM Library (itSMFI's own product for must be about a year now) is a Good Thing. "Any concerns that itSMF International has expressed regarding these books have now been resolved".

Applications closing very soon for roles with itSMF IT Service Management research journal

skeptic — Wed, 09 Jul 2008 17:33:31 -0600

itSMF International has announced an IT Service Management research journal. I just noticed that "Applications close on the 12th July 2008 at midnight" for "researcher, reviewer, sponsor, or member of the editorial board".

Since itSMF still has no global single channel of communication to members you may not have heard. If interested, get on it quick.

An IT Skeptic book review: Foundations of ITSM based on ITIL V3

skeptic — Fri, 09 May 2008 04:20:49 -0600

This post has been podcast
Can the five core ITIL V3 books be compressed into one without significant loss of content? Yes it would seem so, looking at the itSMF's ITSM Library book Foundations of IT Service Management Based on ITIL V3. How useful is the result? Worth having but still not an all-out replacement for the Five for the simple reason that it isn't the official version.

Perhaps one day Service Management will become a universal discipline: ITIL 4?

skeptic — Wed, 30 Jan 2008 01:59:46 -0700

Who left the IT in itSMF? Service Management can be about so much more than IT. What a shame we have kept our focus narrow. Perhaps one day Service Management will become a universal discipline.

A dozen IT Service Management and ITIL Forums

skeptic — Fri, 14 Dec 2007 18:46:23 -0700

There are a large number of ITIL forums on the Web these days, of varying levels of participation and insight. The IT Skeptic thinks their value is strictly limited but for what it is worth here are a dozen of them.