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catalogue

Shock horror: the IT Skeptic endorses a technology - service catalogue

Blog entry submitted by skeptic on Mon, 2010-02-01 22:54. [nid:1807]
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[Updated with a Health Warning] Recently I wrote "It seems Technical Service Catalogue is often misunderstood to mean a catalogue of different services from those in the Business Service Catalogue. It's not. It is a different view of the same services". And those views are quite complex.

ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services

Blog entry submitted by skeptic on Wed, 2010-01-06 18:27. [nid:1574]
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It seems Technical Service Catalogue is often misunderstood to mean a catalogue of different services from those in the Business Service Catalogue. It's not. It is a different view of the same services. ITIL SD 4.1.4 sadly refers to "supporting services, shared services" within the TSC which I think contributes to the confusion, but diagram 4.3 makes it clear - the services are the same in both, just the perspective and detail differ because of the different audiences: internal and external.

Do we overcook services? ITIL out of line

Blog entry submitted by skeptic on Sun, 2009-12-20 00:59. [nid:1775]
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It seems to me that the technoid's obsession with over-analysing and chasing perfection - what I call ETF: Excessive Technical Fastidiousness - is often applied to the definition of services.

Sample ITIL Service Catalogue documents

Blog entry submitted by skeptic on Sat, 2009-06-20 22:31. [nid:1535]
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FWIW, here are some sample ITIL service catalogue documents. They may not be flash but they are better than what you get in the ITIL V3 Service Design book. I have used these a couple of times with success but they are not extensively road tested: they are provided on an as is basis with no warranty or support.

how to treat hosted applications in the ITIL service catalogue

Blog entry submitted by skeptic on Sat, 2008-02-16 19:05. [nid:471]
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Here's one that a colleague wrestled with recently at a client site: how to treat hosted applications in the service catalogue.

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