culture

IT has no respect for or understanding of customers and users

Blog entry submitted by skeptic on Wed, 2008-07-02 02:53. [nid:666]
in

Let's have an experiment. View the following cartoon from GamingWorks' ABC, Attitude Behaviour and Culture, and then tell us your response to the statement "IT has no respect for or understanding of customers and users":

email is not communication

Blog entry submitted by skeptic on Wed, 2008-06-25 11:08. [nid:647]
in

Radical concept: to roll out new processes you need to talk to people. Firing emails at them does not count.

Community, Activity, Environment: put the main effort into changing the people and culture instead of twiddling with tools

Blog entry submitted by skeptic on Tue, 2008-02-26 08:42. [nid:476]
in

Regular readers know the IT Skeptic is a big fan of the People Process Technology model for approaching any IT change/innovation/project. It is a model that seems to be honoured in the breach - people mostly ignore it. Maybe we can tweek it a little to get it to stick?

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