culture http://www.itskeptic.org/taxonomy/term/124 The taxonomy view with a depth of 0. en IT has no respect for or understanding of customers and users http://www.itskeptic.org/node/666 <p><span class="inline inline-right"><img src="http://www.itskeptic.org/files/imageskeptic/ABC_2_clubs_0.thumbnail.png" alt="" title="" class="image image-thumbnail" width="32" height="50" /></span>Let's have an experiment. View the following cartoon from <a href="http://www.itsmfbooks.com/product_info.php?cPath=4_34&amp;products_id=508" target="_blank">GamingWorks' ABC</a>, Attitude Behaviour and Culture, and then tell us your response to the statement "IT has no respect for or understanding of customers and users":</p> <p style="clear:both;"></p> <p><a href="http://www.itskeptic.org/node/666">read more</a></p> http://www.itskeptic.org/node/666#comments ABC culture ITIL Tue, 01 Jul 2008 20:53:06 -0600 skeptic 666 at http://www.itskeptic.org email is not communication http://www.itskeptic.org/node/647 <p>Radical concept: to roll out new processes you need to talk to people. Firing emails at them does not count.</p> <p><a href="http://www.itskeptic.org/node/647">read more</a></p> http://www.itskeptic.org/node/647#comments culture Wed, 25 Jun 2008 05:08:02 -0600 skeptic 647 at http://www.itskeptic.org Community, Activity, Environment: put the main effort into changing the people and culture instead of twiddling with tools http://www.itskeptic.org/node/476 <p>Regular readers know the IT Skeptic is a big fan of the People Process Technology model for approaching any IT change/innovation/project. It is a model that seems to be honoured in the breach - people mostly ignore it. Maybe we can tweek it a little to get it to stick?</p> <p><a href="http://www.itskeptic.org/node/476">read more</a></p> http://www.itskeptic.org/node/476#comments culture Tue, 26 Feb 2008 01:42:37 -0700 skeptic 476 at http://www.itskeptic.org