culture

email is not communication

Radical concept: to roll out new processes you need to talk to people. Firing emails at them does not count.

Community, Activity, Environment: put the main effort into changing the people and culture instead of twiddling with tools

Regular readers know the IT Skeptic is a big fan of the People Process Technology model for approaching any IT change/innovation/project. It is a model that seems to be honoured in the breach - people mostly ignore it. Maybe we can tweek it a little to get it to stick?

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