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Blog entry submitted by skeptic  on Thu, 2009-08-20 20:37. [nid:1602]
itSMF has gone to RFP for a publisher for itSMF's own publications. The relationship with Van Haren has ended (Along with finally prying the brand from itSMFUK's grasp, dissociating from VHP is another of the old itSMF roots falling away. Watch with interest for VHP's next moves - they are likely to be canny ones). I doubt itSMFI are rushing into TSO's arms.
Blog entry submitted by skeptic  on Wed, 2009-06-17 20:55. [nid:1343]
How many revisions of the ITIL V3 Foundation syllabus have we had since Passing Your ITIL Foundation Exam was published? It must be pretty badly out of date by now. [Update: TSO's ITIL Foundation Handbook was revised in June 2009 to fully comply with the May updates. But Passing Your ITIL Foundation Exam is still dated November 2007.
Update update: A new version of the book is reportedly in review]
Blog entry submitted by skeptic  on Mon, 2009-06-08 09:33. [nid:1182]
[Updated 18th September 2009, wrong ISO20000 book] With seemingly everyone gouging the ITIL user these days, is there an alternative for those of us who can't just (or just can't) get the boss to pay the exorbitant prices? You bet.
Blog entry submitted by skeptic  on Mon, 2009-05-18 23:17. [nid:1340]
[A couple of years ago the IT Skeptic wrote of my first impressions of the ITIL V3 five core books. That article is no longer available online, so I have revised it and reprinted it here]
As discussed in my review of the Service Strategy book, it will take considerable time to really digest these books and their implications, and to test the chisel of theory against the cold hard rock of reality (none more so than that Service Strategy book).
But first impressions can be drawn now and they are good ones.
Book page submitted by skeptic  on Fri, 2009-05-08 02:28. [nid:532]
Last updated 14th December 2009
Well, there are five books in ITIL version 3 and they are called.... Plenty of places to find that boring stuff. Start with Wikipedia.
OGC have announced a revision of the ITIL books, except we are not allowed to call it a "revision": it is an "update". We probably won't see the new books until some time in 2011 but be aware that any books you buy now will have a limited lifetime. I don't know what the deal will be for those who subscribe online - I assume these books will be considered an update to what you buy but you had better check - TSO are spending a lot of money on it and may try to treat it as a new product.
Which format to buy
Blog entry submitted by skeptic  on Thu, 2009-04-23 23:07. [nid:1469]
Putting aside the IT Skeptic's role in itSMFI and Aiden Lawes recent barracking after many years as an itSMFI stalwart, Kiwis have always contributed more than our 2% of the world economy or under-half-a-percent of the world population. Continuing this tradition, itSMFI has appointed Kirstie Magowan as Chief Editor.
Blog entry submitted by skeptic  on Wed, 2009-03-18 20:48. [nid:1366]
I don't normally "plug" products but this one is interesting because it puts a cat amongst the pigeons: Van Haren's Best Practice Online, the five ITIL V3 books online in full for fifty Euros per year.
Blog entry submitted by skeptic  on Sun, 2009-03-08 21:52. [nid:1126]
Just how good are the indexes on the ITIL V3 core books? Well if one random test is anything to go by, not very...
Blog entry submitted by skeptic  on Sun, 2008-06-22 12:12. [nid:643]
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The IT Skeptic asked a while ago about which books folk use most. I looked at my ITIL books and I can see I'm using ITIL V3 Service Transition and Service Operation most, based on the highly scientific metric of page markers and dog-ears. |
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Blog entry submitted by skeptic  on Thu, 2008-03-27 11:06. [nid:490]
There have been a whole list of amendments to the five core ITIL Version 3 books. The IT Skeptic has gone through these for you, cross referenced them to the BOKKED database, and listed here the ones that are worth knowing about.

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