publications

How to assemble all the ITSM reference library you need for $211

skeptic — Mon, 06 Oct 2008 03:19:37 -0600

With seemingly everyone gouging the ITIL user these days, is there an alternative for those of us who can't just (or just can't) get the boss to pay the exorbitant prices? You bet.

I'm using ITIL V3 Service Transition and Service Operation the most

skeptic — Sun, 22 Jun 2008 06:12:07 -0600

The IT Skeptic asked a while ago about which books folk use most. I looked at my ITIL books and I can see I'm using ITIL V3 Service Transition and Service Operation most, based on the highly scientific metric of page markers and dog-ears.

ITIL V3 Books

skeptic — Fri, 04 Apr 2008 04:02:37 -0600

Last updated 15th September 2008

Well, there are five books in ITIL version 3 and they are called.... Plenty of places to find that boring stuff. Start with Wikipedia.

Which format to buy

25... no, 26 errors you need to know about in the ITIL Version 3 books

skeptic — Thu, 27 Mar 2008 05:06:03 -0600

There have been a whole list of amendments to the five core ITIL Version 3 books. The IT Skeptic has gone through these for you, cross referenced them to the BOKKED database, and listed here the ones that are worth knowing about.

Here are two corrections to diagrams in the ITIL Version 3 core books

skeptic — Tue, 11 Mar 2008 18:35:45 -0600

Many thanks to Liz Gallacher for passing on the following information to us about corrections to the ITIL V3 core books Service Strategy and Service Design. These are now recorded in the BOKKED database of known errors. Has anyone seen any other notification of these corrections? Certainly TSO publishes the errata for Passing the ITIL Foundation Exam but does not publish these corrections.

Has there been a second edition of ITIL V3 or not?

skeptic — Mon, 10 Mar 2008 21:42:26 -0600

A recent comment on the IT Skeptic website suggested there had, but nothing official shows up. There is some evidence of it though.