business case

Do you need to do ITIL? Wrong question

skeptic — Fri, 03 Oct 2008 16:14:37 -0600

We can do without all this angst about "Should we do ITIL?" That is the last question we should ask ourselves.

How to win your ITIL business case

skeptic — Sat, 14 Jun 2008 20:55:58 -0600

We have been discussing ITIL busines cases. In a previous post we talked about presenting any business case strategically. In this final post we apply that to ITIL.

Make sure the way the case is explained does these things:

Weaknesses of ITIL business cases

skeptic — Mon, 09 Jun 2008 03:09:19 -0600

In previous posts we have been looking at ITIL business cases. The last one looked for the strong arguments for ITIL. There are some common weaknesses.

The keys to a strong ITIL business case

skeptic — Mon, 02 Jun 2008 03:39:44 -0600

We have been discussing ITIL business cases in some previous posts. Now let's get down to the nitty gritty: where is the value in an ITIL project?

The keys to a strong ITIL business case are some basic things:

• There ought to be low-hanging fruit. If there are no real short-term gains you will never hold the attention of either grass-roots participants or senior management.

ITIL business case: does it stack up?

skeptic — Sun, 25 May 2008 18:42:00 -0600

In previous posts the IT Skeptic covered some basic principles of business case design. Let us apply those principles to a business case for an ITIL project.

The previous posts said the strength of a business case is money, real or imagined; the strategy of a business case is how it is aligned with the target organisation. With strength and strategy, and a little luck, you can succeed.

ITIL business cases: how to nail it

skeptic — Thu, 22 May 2008 15:21:56 -0600

We have already discussed what should go into a business case (and we will some more). You can get the content right but fail at the communication of it. The pitch is as important as the story.

Make sure the way the case is explained does these things:

Six whining business cases arguments that are not compelling

skeptic — Wed, 14 May 2008 18:07:00 -0600

Further to our discussion of business cases, I have seen too many busines cases that contain arguments that are simply not compelling. They seem compelling to the author because the author is too self-absorbed to see things from the perspective of their target audience. Usually this boils down to whining.

Business case: if you can't find the money

skeptic — Mon, 12 May 2008 23:35:52 -0600

In a previous blog post we discussed how if you are part of a business then you should run like a business and that means having a business case, i.e. Find The Money. What if you can't FTM? Relax. It does not have to be real money. It just has to look like money.

ITIL business case: find the money

skeptic — Sun, 11 May 2008 03:46:03 -0600

There is much discussion of which processes to start with in ITIL, or what order to do them in, or whether to do them at all, or how to decide. If the decision on which processes to reengineer is driven by a business case then the right ones will be chosen: those where ITIL will yield a return to the business.
FTM: Find The Money.