http://www.itskeptic.org/taxonomy/term/142 The taxonomy view with a depth of 0. en http://www.itskeptic.org/what-difference-between-cms-and-skms <p>Dear The<br /> I am prepping to take ITIL v3 Intermediate- Rel, Control &amp; Validation and am confused on the difference between CMS and SKMS. The Service Transition book gives me the impression that the CMS is only the data &amp; information layer of the SKMS and therefore the knowledge processing layer and presentation layer are not in the scope of the CMS. Is this correct?</p> <p>Beats Me</p> <p><a href="http://www.itskeptic.org/what-difference-between-cms-and-skms">read more</a></p> http://www.itskeptic.org/what-difference-between-cms-and-skms#comments http://www.itskeptic.org/crss/node/1800 CMDB ITIL SKMS Sun, 30 May 2010 19:08:48 -0600 TheITILWizard 1800 at http://www.itskeptic.org http://www.itskeptic.org/node/614 <p>ITIL V3's Service Knowledge Management System (SKMS) is something to aspire to. But it is seldom a good decision to do it right now. WARNING: don't try this at work.</p> <p><a href="http://www.itskeptic.org/node/614">read more</a></p> http://www.itskeptic.org/node/614#comments http://www.itskeptic.org/crss/node/614 CMDB ITIL SKMS V3 Sun, 25 May 2008 15:38:38 -0600 skeptic 614 at http://www.itskeptic.org http://www.itskeptic.org/node/604 <p>At the request of a fellow skeptic, I am asking readers to name one, just one, example of an ITIL V3 Service Knowledge Management System, SKMS, in the wild. Not the beginnings of one or part of one, or a bastardised version of one. Just one fully formed, grown up, functioning SKMS. Name one.</p> <p><a href="http://www.itskeptic.org/node/604">read more</a></p> http://www.itskeptic.org/node/604#comments http://www.itskeptic.org/crss/node/604 CMDB ITIL SKMS V3 Sat, 17 May 2008 21:44:29 -0600 skeptic 604 at http://www.itskeptic.org