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business

"Business" in ITIL?

Dear Wizard,

It's been a few days since I started to discover the world of ITIL and to study for the Foundation exam.
In the book(s) there is a number of "Business" words, and I cannot understand what side of business do they talk about: "Business Capacity Management", "Business Service (Management)", "Business Continuity Plan", "Pattern of Business Activity", etc. Their definitions are really puzzling.

Why does IT have to do the business's job?

One of the reasons IT is sinking under the burden of our work is all the projects and new services we are dealing with. This shouldn't be IT's job.

Do you know what value the business wants?

We have been posting cards from the ABC of ICT card deck from GamingWorks to see what the response is, as a sort of informal opinion polling.

Those who responded to the last one were more polarised than the first poll. (Of course that might be becauser this time I didn't provide the weasel-option of "maybe"). Last time we asked what people thought of the statement "Lack of Management Commitment seriously affects project delivery in our organization" and got a resounding Yes. As a devout fan of Dilbert and especially The Dilbert Principle I'm hardly surprised that listless management would be a clear issue.

Let's try another. "IT is unable to specify the Value required by the business". What do you think of that statement in the context of your own organisation (or client)?

A better name for IT is "Business Improvement and Information"

An interesting article from IT Week suggests a better name for IT: Business Improvement and Technology. It shows IT as part of the business and contributing to the business. It separates op-ex and cap-ex. I'd go further and make it Business Improvement and Information

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