technology

don't expect technology to alter the way business is run

The IT Skeptic's favourite quote of the month:
"People change slowly, so don't expect technology to alter the way business is run."
The Future is About Information, Not Tech

My paraphrase: people change process and process changes technology, not the other way around.

Root Cause Analysis can't be done by machines

Vendors are making a fuss about their Root Cause Analysis (RCA) features in their tools. People Process Things once again: who says Root Cause is in the technology?

im so xcited by the iPhone

The IT Skeptic’s little brother is so excited by the iPhone he wrote an article about it.

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