http://www.itskeptic.org/taxonomy/term/161 The taxonomy view with a depth of 0. en http://www.itskeptic.org/node/626 <p>It has always seemed to me that most IT monitoring and measuring tools are very self-serving. They look at the world from the internal IT silo perspective. In ITSM terms they are mildly interesting diagnostic tools for incident and problem resolution, but in terms of service level measurement the only really useful tools are the ones that measure the end user experience.</p> <p><a href="http://www.itskeptic.org/node/626">read more</a></p> http://www.itskeptic.org/node/626#comments http://www.itskeptic.org/crss/node/626 monitoring operations SLA Thu, 21 Aug 2008 17:16:20 -0600 skeptic 626 at http://www.itskeptic.org