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Blog entry submitted by skeptic  on Wed, 2009-09-30 21:54. [nid:1666]
I've launched a new group on LinkedIn. This group is for all decision makers (IT-literate or not) who are presented with an ITIL® proposal or asked to oversee an ITIL project, or who find something called “ITIL” or “Service Management” in their budget. It tells you what the ITIL industry won’t.
For everyone else involved in ITIL projects, join in to help you stay grounded and safe.
Wikipage submitted by skeptic  on Thu, 2009-04-30 11:28. [nid:1418]
14 questions for an ITIL environment health check
Blog entry submitted by skeptic  on Tue, 2009-04-28 00:01. [nid:1312]
[Bump to top - any more good stories out there? ] The IT Skeptic's new book Owning ITIL® is out now. The first ten people who contribute an accepted ITIL project horror story get a free copy of the book.
Page submitted by skeptic  on Sat, 2009-04-25 19:50. [nid:1243]
Right now Amazon.com are discounting the book to $27 - that's 20% off! - I have no control over how long they will do this for so don't miss it!
(Note: while you are there, Amazon will offer you a bundled package with another of my books, the satirically funny Introduction to Real ITSM.)
British readers may prefer to buy Owning ITIL® from amazon.co.uk for £25 and free delivery. See also Amazon.de, .jp etc
Wikipage submitted by skeptic  on Thu, 2009-04-23 22:35. [nid:1417]
14 questions for a post-ITIL-implementation review
1. How has this changed the way people think, speak and act? Describe instances/anecdotes.
2. What has been the feedback from customers? Suppliers?
3. How did we measure success? Did we measure against something other than ITIL? Did we succeed?
4. What has been re-scoped, deferred or dropped since the business case?
5. Are we measuring the ROI? When will we review again to check that we got the ROI expected in the business case?
Wikipage submitted by skeptic  on Thu, 2009-04-16 12:43. [nid:1416]
14 questions to check on progress of an ITIL project
1. Have you encountered resistance? (Resistance is good). How have you / will you overcome that? (Ignored resistance is bad)
2. What champions have you ‘converted’ to the cause, who weren’t on board at the beginning?
3. What cultural change activities have you conducted: workshopping, communications (newsletters etc), consultation, walkthroughs, training, coaching, monitoring, feedback, celebration? NB. Emails don’t count as communication
Page submitted by skeptic  on Mon, 2009-04-06 09:31. [nid:1419]
There are 101 numbered recommendations in the book Owning ITIL® and they are...
Wikipage submitted by skeptic  on Mon, 2009-04-06 09:02. [nid:1415]
14 questions to ask about an ITIL project proposal
1. What is the vision? What is the strategy to achieve that vision?
2. What is the driving need or requirement?
3. How will success be measured? Relative to what benchmark measured now? Are we measuring with something other than ITIL? (See p36) Do the metrics measure the benefits stated in the business case?
4. What process maturity level(s) is the objective? (see p36)
Wikipage submitted by skeptic  on Tue, 2008-12-16 22:09. [nid:1242]

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