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Skep's Pick: The IT Skeptic Awards for 2008 This link is here because...(hover)

Owning ITIL

New LinkedIn group for Owning ITIL

Blog entry submitted by skeptic on Wed, 2009-09-30 21:54. [nid:1666]
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I've launched a new group on LinkedIn. This group is for all decision makers (IT-literate or not) who are presented with an ITIL® proposal or asked to oversee an ITIL project, or who find something called “ITIL” or “Service Management” in their budget. It tells you what the ITIL industry won’t.

For everyone else involved in ITIL projects, join in to help you stay grounded and safe.

Reviews of Owning ITIL

Blog entry submitted by skeptic on Thu, 2009-07-09 21:08. [nid:1553]
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Those of you who have read my book Owning ITIL, please take a moment to review it.

David Moskowitz has, on Amazon. He gave it two stars

Checklist ITIL environment health check

Wikipage submitted by skeptic on Thu, 2009-04-30 11:28. [nid:1418]
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14 questions for an ITIL environment health check

Owning ITIL: project horror stories

Blog entry submitted by skeptic on Tue, 2009-04-28 00:01. [nid:1312]
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[Bump to top - any more good stories out there? ] The IT Skeptic's new book Owning ITIL® is out now. The first ten people who contribute an accepted ITIL project horror story get a free copy of the book.

Owning ITIL® - a skeptical guide for decision makers

Page submitted by skeptic on Sat, 2009-04-25 19:50. [nid:1243]
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Right now Amazon.com are discounting the book to $27 - that's 20% off! - I have no control over how long they will do this for so don't miss it!
(Note: while you are there, Amazon will offer you a bundled package with another of my books, the satirically funny Introduction to Real ITSM.)

British readers may prefer to buy Owning ITIL® from amazon.co.uk for £25 and free delivery. See also Amazon.de, .jp etc

Checklist post ITIL implementation review

Wikipage submitted by skeptic on Thu, 2009-04-23 22:35. [nid:1417]
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14 questions for a post-ITIL-implementation review


1. How has this changed the way people think, speak and act? Describe instances/anecdotes.
2. What has been the feedback from customers? Suppliers?
3. How did we measure success? Did we measure against something other than ITIL? Did we succeed?
4. What has been re-scoped, deferred or dropped since the business case?
5. Are we measuring the ROI? When will we review again to check that we got the ROI expected in the business case?

Checklist progress of an ITIL project

Wikipage submitted by skeptic on Thu, 2009-04-16 12:43. [nid:1416]
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14 questions to check on progress of an ITIL project


1. Have you encountered resistance? (Resistance is good). How have you / will you overcome that? (Ignored resistance is bad)
2. What champions have you ‘converted’ to the cause, who weren’t on board at the beginning?
3. What cultural change activities have you conducted: workshopping, communications (newsletters etc), consultation, walkthroughs, training, coaching, monitoring, feedback, celebration? NB. Emails don’t count as communication

Owning ITIL® recommendations

Page submitted by skeptic on Mon, 2009-04-06 09:31. [nid:1419]
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There are 101 numbered recommendations in the book Owning ITIL® and they are...

Checklist ITIL project proposal

Wikipage submitted by skeptic on Mon, 2009-04-06 09:02. [nid:1415]
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14 questions to ask about an ITIL project proposal


1. What is the vision? What is the strategy to achieve that vision?
2. What is the driving need or requirement?
3. How will success be measured? Relative to what benchmark measured now? Are we measuring with something other than ITIL? (See p36) Do the metrics measure the benefits stated in the business case?
4. What process maturity level(s) is the objective? (see p36)

Checklists for Owning ITIL®

Wikipage submitted by skeptic on Tue, 2008-12-16 22:09. [nid:1242]
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These checklists come from the book Owning ITIL® by the IT Skeptic.
This page is in wiki format. Please feel free to improve it. You can make comments at the bottom to discuss it.

Checklist ITIL project proposal
Checklist progress of an ITIL project
Checklist post-ITIL-implementation review
Checklist ITIL environment health check

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