I seldom read vendor bumph. But just this once as I was cleaning out an old conference bag the headline of a flyer caught my eye. It is clever.
This is fun
I think they absolutely NAILED the boss. "I've been thinking a lot lately about what makes a successful company" LMFAO.
It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include: Sensible Service Management Series for SMEs
A webinar on How to Keep Your IT Career Secure - if you missed it you can view the archived recording here
A white paper on the state of ITIL
Tipu, a new approach to service improvement
A new book, Basic Service Management
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