This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Every year the IT Skeptic website starts the New Year with our Awards. (You can see past years' awards here). This year I announced them on a Google Hangout which I hope will be the first of a series of hangouts for skeptical conversations.
Every year the IT Skeptic website starts the New Year with our Awards. (You can see past years' awards here). This year we have quite a few, and even more than most years OGC seems to have swept the field:
This blog entry has been podcast
The IT Skeptic is pleased to announce our annual New Year's awards, inaugurated last year. These awards are presented to deserving figures and organisations in the IT industry in general and the ITSM industry in particular.