http://www.itskeptic.org/taxonomy/term/19 The taxonomy view with a depth of 0. en http://www.itskeptic.org/node/536 <p>You never have to buy any tools: any process can be operated manually. But they help. Not only has ITIL version 3 expanded into new processes, but it has also expanded in another dimension: along the service lifecycle. Think of it as not only has functionality got longer but it has got wider too (see the diagram above).</p> <p>If you are lucky enough to have picked a vendor who will include all this new ITIL V3 functionality as an upgrade and you are current on maintenance, then you will only need to go to the expense of rolling out a new version when you adopt ITIL Version 3.</p> <p><a href="http://www.itskeptic.org/node/536">read more</a></p> http://www.itskeptic.org/node/536#comments ITIL software V3 Fri, 04 Apr 2008 04:21:14 -0600 skeptic 536 at http://www.itskeptic.org http://www.itskeptic.org/node/47 <p>Many of you will be familiar with that seminal work <a href="http://www.catb.org/~esr/writings/cathedral-bazaar/cathedral-bazaar/"> The Cathedral and the Bazaar</a>, a manifesto of the open source movement. If not, I recommend you read it. Today I want to talk about a different perspective: the Craftsman and the Bazaar.</p> <p><a href="http://www.itskeptic.org/node/47">read more</a></p> http://www.itskeptic.org/node/47#comments open source software Sun, 08 Oct 2006 03:16:34 -0600 skeptic 47 at http://www.itskeptic.org