http://www.itskeptic.org/taxonomy/term/191 The taxonomy view with a depth of 0. en http://www.itskeptic.org/awful-support-conversations <p>I'm thinking to collect awful support conversations. Do people like reading these for amusement? Should we start a collection? Please let me know - comment below. Personally I find it astonishing just how bad support can be - it never fails to amaze me (again)...</p> <p><a href="http://www.itskeptic.org/awful-support-conversations">read more</a></p> http://www.itskeptic.org/awful-support-conversations#comments http://www.itskeptic.org/crss/node/1389 awful service Mon, 30 Mar 2009 15:20:21 -0600 skeptic 1389 at http://www.itskeptic.org http://www.itskeptic.org/node/1121 <p>This post is longer than normal but you may find it entertaining as an example of </p> <ol> <li> how not to do Level 1 support. All the politeness in the world is no substitute for actually listening, and having some understanding of the environment </li> <li>where email-based support (as compared to actually talking to people) can go wrong<br /> <p><a href="http://www.itskeptic.org/node/1121">read more</a></p> http://www.itskeptic.org/node/1121#comments http://www.itskeptic.org/crss/node/1121 awful service service desk Sat, 06 Sep 2008 14:15:36 -0600 skeptic 1121 at http://www.itskeptic.org